{"id":535435,"url":"https://alion.io/job/boyd-gaming-telephone-operator","title":"Telephone Operator","company":{"id":19571,"name":"Boyd Gaming","domain":"boydgaming.com","url":"https://alion.io/company/boyd-gaming","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":52,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vinton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1879},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-26T23:38:56Z","employer_posted_date":"2026-07-26","last_verified_at":"2026-09-27T00:35:02Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.\n Provide accurate yet friendly service to the guests, potential guest and internal team members using the communication network. Knowledge of all reports and telecom equipment.\nAnswer incoming calls on console and accurately direct calls to appropriate extensions/parties.\nGreet and respond to guests’ requests in a friendly, courteous manner.\nMaintain a complete knowledge of emergency procedures.\nReceive and log all emergency calls and direct to security and/or facility maintenance departments.\nDeliver exceptional customer service by professionally receiving and responding to inbound calls for internal & external guest for multiple properties.\nEffective knowledge of English language, both verbal and written speaking in a clear and professional manner\nProvide informed knowledge of Boyd Gaming properties, events, promotions, the city and key personnel, routing calls to the appropriate administrative extension, guest room, department or sister property.\nAbility to multitask, prioritize and complete tasks while responding attentively to our guest requests or complaints.\nMaintain working knowledge of all applicable computer programs and all telecom equipment.\nMaintain working knowledge of all emergency procedures. Ability to make sound decisions while coordinating and prioritizing with security and key personnel during high priority situations, i.e. bomb threat/fire/robbery/medical.\nMaintain working knowledge of all guest services i.e. paging, messaging, wakeups, DNDs, VIPs, and NRG. and reports.\nCoordinate equipment repairs and technical issues with on-site technician.\nKnowledge of how to report and track inventory, and other duties as assigned.\nMaintain status board and keep all logs and computer files updated.\nWork as team player in an environment that was founded on\nOne (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred bilingual a plus.\nMust be able to sit for entire shift.\nOperate Meridian switchboard.\nBasic knowledge of Microsoft Word, Excel, LMS, HMS, HOTSOS & Open Table & Self-Serve.\nAbility to Type, operate printers, beepers, cellular phones, and two-way radios.\nOperate HMS system/build and distribute broadcast and distribution Announcements.\nOperate all related Northern Telecom equipment, (Telecommunication automatic wake-up machine,\nOperate & understand SDD call accounting system call costing, dialing patterns reporting.\nProfessional appearance.\nFollow confidentiality procedure.\nComply with all Boyd Gaming regulations.\nHigh School graduate or equivalent.\nBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.\nBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.","description_format":"text","description_chars":3737,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Travel & Tourism","Hotels & Resorts","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-08T07:42:48Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.274,"p_room":0.28,"age_days":61,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/boyd-gaming-telephone-operator","json_url":"https://alion.io/job/boyd-gaming-telephone-operator.json","meta":{"generated_at":"2026-09-27T04:57:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4345,"day_limit":5000,"remaining_today":655,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}