{"id":1402631,"url":"https://alion.io/job/bozzuto-daytime-resident-experience-associate","title":"Daytime Resident Experience Associate","company":{"id":668707,"name":"Bozzuto","domain":"bozzuto.com","url":"https://alion.io/company/bozzuto","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":425},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T13:30:03Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T16:45:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Bozzuto, every team member shares a deep commitment to doing good for those around us . We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.\nOur people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.\nPrimary Responsibilities:\nAs the Daytime Resident Experience Associate (Monday-Friday, 6AM-2PM), you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)\nAs a Resident Experience Associate, your primary responsibilities include:\nConverting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood\nContributing to desired occupancy levels by coordinating tours of the community with the leasing team\nSolving problems and providing timely assistance to residents and prospects with care\nPlanning and executing meaningful events and activities that engage residents and foster a sense of community\nBuilding brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community\nGenerating awareness, interest and excitement via social media\nEncouraging happy customers to share the love by writing reviews on social networking sites\nObsessively organizing front desk logs, package rooms, club room reservations and freight elevators\nWorking weekends or evenings depending on the shift\nA willingness to obtain a leasing license within your first 90 days of employment\nYou Create Value by:\nEngaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home\nSolving problems for your customers and treating them like you would your best friend\nMeticulously following up with everyone\nPlaying an active role in making certain the community is impeccable\nJumping in and covering for team members when needed\nSeeking out opportunities to enhance the customer’s experience\nWhat You Bring to Us:\n2+ years’ experience in a hospitality, retail, travel or hotel environment\nOutstanding communication skills, both written and verbal\nA sharp professional appearance\nCompetent with various software, apps and computer programs\nAn eye for detail and a knack for anticipating a customer’s needs\nA customer-focused mentality\nAbility to lift up to 25 pounds (we deliver a lot of packages during the holidays!)\nSalary Range\n$23.08—$23.97 USD\nWhen you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.\nWorking on our team and in this position, you can expect:\nCompetitive compensation. \nHealth & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.\nPaid leave. We provide 20 days of paid time off plus holidays.\nRetirement planning. We offer a 401k program with a company match.\nTuition reimbursement. Plus, many other programs to support career development and growth.\n A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.\nBozzuto is proudly an Equal Opportunity Employer.\nBozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.","description_format":"text","description_chars":4679,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-28T16:14:15Z"}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bozzuto-daytime-resident-experience-associate","json_url":"https://alion.io/job/bozzuto-daytime-resident-experience-associate.json","meta":{"generated_at":"2026-10-01T19:36:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2266,"day_limit":5000,"remaining_today":2734,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}