{"id":2069821,"url":"https://alion.io/job/bp-customer-excellence-coordinator","title":"Customer Excellence Coordinator","company":{"id":2557,"name":"BP","domain":"bp.com","url":"https://alion.io/company/bp-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1599},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-08T06:03:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-10T22:46:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Family Group:\nSales GroupJob Description:\nAs bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!\nAbout the Role:\nThe Customer Excellence Coordinator supports the Fuel Supply & Midstream (FS&M) and Mobility & Convenience (M&C) Sales teams in executing customer strategy. This fast-paced, entry-level Sales role collaborates across customer channels, bp functions, and external customers to manage existing accounts, support business development, and help generate new business. The role contributes to branded and unbranded fuel sales by driving sustainable processes, operational excellence, and brand and customer growth strategies that strengthen bp’s competitive position.\nShift timings: 5:30 PM to 2:30 AM (IST)\nWhat you will deliver:\nExecution and coordination of Sales Manager deal negotiation analysis, account planning, account reviews, and gathering of customer and industry insights.\nCoordinate and oversee customer setup requests in SAP and Salesforce across cross functional teams, defining process, timelines, customer data, and deliverables for successful execution. \nManaging sales operations to support Sales Managers and customers, including handling supply messages, terminal moves, and resolving customer operational needs like supply or billing issues. \nManage customer contractual commitments by utilizing the CLM process for tracking, monitoring, contract execution, and preparing reports as necessary. \nServe as the primary point of contact and strengthen customer relationship management of key strategic customers by focusing on marketing initiatives, delivery of offers, volume demand forecasting, and delivering operational excellence. \nProactively pursue process improvement opportunities with Sales, collaborating with other functions of M&C/FS&M-including Legal, Marketing, Finance, Supply, and FBT-to ensure seamless operations and adherence to established protocols.\nAccountable for verifying adherence to internal control policies and established delegation procedures, while ensuring compliance with data policies and governance standards. \nWhat you will need to be successful:\n5+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations; Inside sales experience a plus.\nAdvanced Microsoft Office skills, specifically Excel and PowerPoint.\nProven record of project management and/or coordination experience.\nExperience with SAP and Salesforce is a plus.\nKnowledge of Power BI, Tableau and Big Data Analytics a plus.\nProficient in understanding contractual terms a plus.\nProficient in understanding financial and commercial acumen.\nCustomer facing experience of 3+ years; preferably customers in North America\nSkills & Competencies:\nProven record of project management and/or coordination experience.\nKnowledge of big Data Analytics, Power BI, and reporting.\nEffective communication, written and verbal.\nRelationship management.\nProven critical thinking and problem-solving skills.\nFinancial and commercial acumen.\nCustomer service skills\nWhy join bp?\nAt bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nTravel Requirement:\nNo travel is expected with this roleRelocation Assistance:\nThis role is eligible for relocation within countryRemote Type:\nThis position is a hybrid of office/remote workingSkills:\nAgility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Relationships, Customer Value Proposition, Digital Fluency, Resilience, Salesforce Administration, Sales Operations, SAP Modules, Sustainability awareness and action, Understanding Emotions, Workload Prioritization.\n\n Legal Disclaimer:\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.\nIf you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. 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