{"id":1895844,"url":"https://alion.io/job/bp-senior-enterprise-technology-engineer","title":"Senior enterprise technology engineer","company":{"id":2557,"name":"BP","domain":"bp.com","url":"https://alion.io/company/bp-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PassKit","optional":false},{"name":"PCI DSS","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Stripe","optional":true}],"status":"live","first_seen_at":"2026-10-05T08:21:16Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T22:46:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Entity:\nTechnologyJob Family Group:\nIT&S GroupJob Description:\nRole Overview\nThe Retail Payments Operationsis responsible forthe overall operational performance, stability, and integrity of retail payment systems across instore and digital channels. This role owns payments issue management, settlement accuracy, fraud operations, and vendor performance, while leading and developing a team of Payments Administrators.\nThis position serves as the senior operational authority for payments, partnering closely with Technology, Finance, Risk, Store Operations, and external payment providers to ensure payment systems are reliable, secure, and scalable.\nKey Responsibilities\nPayments Operations Leadership\nBe responsible for the day to dayhealth of the retail payments ecosystem, including:\nCard authorization and processing, POS and gateway connectivity\nSettlement, funding, and reconciliation, Act as the final customer concern point forhigh severitypayment incidents, Establishes operational standards, partner concern paths, and response playbooks, Leadpostincidentreviews and drive corrective and preventive actions, Team Leadership & Development, Handle, coach, and develop a team of Payments Administrators.\nSet performance expectations and benchmarks for:\nIncident resolution, Settlement accuracy, Fraud and chargeback handling\nEnsureappropriate coverageforbusiness criticalperiods (e.g., peak retail hours), Build payments operationsexpertiseand resiliency within the team\nSettlement, Reconciliation & Financial Governance\nOwnend to endsettlement accuracy across all payment tenders\nEnsure strong controls around:\nDaily settlement and funding validation, Discrepancy investigation and resolution, Month endandquarter endclose activities, Partner with Finance and Accounting to support audits, reconciliations, and SOX controls, find opportunities to automate reconciliation and improve data quality.\nFraud, Chargebacks & Risk Management, be responsible for fraud monitoring and operational response processes,\nOwn chargeback performance, including:\nTrend analysis, Root cause identification, Processor and fraud vendor coordination, Partner with Risk and Compliance teams to:\nTune fraud rules, Reduce losses and false positives, Support PCIDSS and regulatory requirements\nVendor & Processor Management\nServe as the primary operational relationship owner for:\nPayment processors, Acquirers, Gateways, Fraud and risk vendors\nHandle:\nSLA performance, Incident communications, Critical issues and service reviews\nSupport contract renewals, vendor evaluations, and processor changes\nCoordinate operational readiness for new payment methods or platform changes, Strategy, Reporting & Continuous Improvement\nDefine and track payments operations benchmarks, including:\nIncident volume and MTTR, Settlement accuracy, Fraud and chargeback rates\nDeliverexecutive levelreporting and insights\nFind opportunities to:\nImprove operational efficiency, Reduce cost and risk, Increase payment reliability and customer experience, Partner with Technology and Product teams on roadmap initiativesimpactingpayments\nSupported Payment Channels\nInstore POS payments (EMV, contactless, magstripe), Credit and debit cards\nDigital wallets (Apple Pay, Google Pay), Gift cards andstore valueproducts\necommerce and mobile payments (if applicable)\nRequired Qualifications\nExperience &Expertise\n7+ years of experience in payments operations, retail technology, finance operations, or related fields\n3+ years of experience leading or managing teams\nDeep understanding of:\nCard payment lifecycle (authorization → settlement → funding)\nRetail POS environments\nPayment processor operations and reporting\nTried experience managinghigh impactpayment incidents in a retail environment\nTechnical & Analytical Skills\nStrong ability to analyze settlement files, processor reports, and transaction data. Experience driving operational improvements and automation.Comfortable working across multiple payment platforms and systems. Risk, Compliance & Financial Controls\nStrong solid understanding of:\nPCIDSS requirements, Chargeback and dispute processes, Fraud monitoring and mitigation, SOX and audit controls related to payments\nLeadership & Communication Skills\nStrongpeople leadershipand coaching skills, Clear,executive readycommunication during incidents and reviews, Ability to influence across Technology, Finance, Risk, and Store Operations, Calm, conclusive leadership during payment outages orbusiness criticalevents\nPreferred Qualifications\nExperience in multi store,high transaction volumeretail\nOmnichannel payments experience (instore + digital)\nExperience leading processor migrations or new tender launches\nFamiliarity with major processors (e.g., Fiserv, FIS, Worldpay, Adyen, Stripe, etc.)\nSuccess Measures\nHigh availability and reliability of payment systems\nAccurate andtimelysettlement with minimal discrepancies\nImproved fraud and chargeback performance\nReduced incident recurrence and faster resolution times\nStrong vendor performance and SLA adherence\nHigh team engagement and capability growth\nWhat we offer:\nIt’scrucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not whereyou’refrom or how you live your life. At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.\nAbout bp\nOur purpose is to deliver energy to theworld,today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where weoperate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!\nWe will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nAdditional Information\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.\nEven though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.\nWhat you can expect from us!\nOur commitment to diversity, equity and inclusion:\nAt bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs’ dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):\nbpWIN (bp Women’s International Network) Pride Working parents PEN (Positively Ethnic Network) bpInclusia (bp’s Asian community) bpEnergía (bp’s Latin community)\nTravel Requirement\nUp to 10% travel should be expected with this roleRelocation Assistance:\nThis role is eligible for relocation within countryRemote Type:\nThis position is a hybrid of office/remote workingSkills:\n.\n\n Legal Disclaimer:\nWe are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individualswith an accessibility need may request an adjustment/accommodationrelated to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodationrelated to the recruitment process, please contact us.\nIf you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. 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