{"id":1834429,"url":"https://alion.io/job/bp-system-support-technician-remote-environment","title":"System Support Technician (Remote environment)","company":{"id":2557,"name":"BP","domain":"bp.com","url":"https://alion.io/company/bp-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":315},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"BeyondTrust","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T17:51:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Entity:\nTechnologyJob Family Group:\nIT&S GroupJob Description:\nHome entityM&C Digital Americas\nDoes the person manage a team? No\nLet me tell you about the role\nYou’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills insupport,networking, cloud-connected systems, and large-scale deployments.\nAs aSystem Support Technicianat bp, you will partner with Technology and Business stakeholdersto perform on-site installation and removal of systems at the Travel Center Sites.You will play a critical role in ensuring systems areinstalled properly and production-ready.This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment.\nThis role focuses oninstallation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites. The System Support Technician willensureall solutions meet business expectations and compliance standards.\nWhat you will deliver\nAbility to read wiring schematics and blueprints\n\nAbility to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed\n\nAbility to work on-site with little or no supervision\n\nAbility to clearly communicate professionally with technical and nontechnical personnel\n\nDemonstrate professional behavior including language, actions, and attire\n\nAbility Install and maintain low-voltage cabling (data, voice, and IT infrastructure)\n\nBasic computer skills\n\nBasic networking skills\n\nBasic data infrastructure knowledge\n\nAbility to reliably access transportation for travel to office, airport, and job sites\n\nWhat you will need to be successful (experience and qualifications)\nAssociate Degree orBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)\n\nComputer certifications from CompTia A+, Network+, Security+ are preferred\n\nRequires 6-8 years of experience supporting complex end user technologies.\n\nAbility to validate requirements and ensure alignment with business expectations\n\nExperience using Microsoft Office tools (Excel, Word, Visio)\n\nProven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers\n\nWorking knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred\n\nKnowledge of building Images and scripting is desired\n\nStrong analytical, troubleshooting, and organizational skills\n\nEffective communication skills and ability to work with both technical and non-technical teams\n\nAbility to manage multiple priorities in a fast-paced environment\n\nAttention to detail and commitment to quality\n\nProblem-solving and critical thinking\n\nStrong collaboration and teamwork\n\nContinuous learning mindset\n\nDesired\nExperience with Retail, Cstore, Fueling and Restaurant POS systems and environments\n\nKnowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE)\n\nAbility to develop and write technical documentation\n\nExcellent self-organization and time management skills\n\nAbility to evaluate and test emerging technologies\n\nExperience with ticketing systems (ServiceNow, Jira, etc.)\n\nKnowledge of endpoint management tools (Intune, SCCM, etc.)\n\nBasic understanding of cybersecurity practices\n\nWorking Location\nRequires on-site daily work atTechnology Service Center (TSC) Knoxville, TNand will require travel to sites up to 80% +(Not Hybrid)\n\nMust have Real ID/Passport for both Rental Cars/ Domestic Air Travel\n\nFlexible schedule is required including early/late flights and work hours and may include some weekend work/travel\n\nMust be available to travel on short notice\n\nMay require flexible hours or on-call support depending on business needs\n\nWorking Conditions / Physical Requirements\nSystemSupportTechnicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed.\n\nThis position is in a conventional office and/or warehouse facility during normal business hoursif not at Site completing installations. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.\n\nAbout bp\nOur purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nBEWARE - RECRUITMENT FRAUD\nIt has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.\nTravel Requirement\nNo travel is expected with this roleRelocation Assistance:\nThis role is not eligible for relocationRemote Type:\nThis position is not available for remote workingSkills:\nAgility core practices, Agility core practices, Collaboration, Communication, Conflict Management, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation, Human experience design practices, Influencing, Knowledge Sharing, Measurement and metrics, Product Communications {+ 8 more}.\n\n Legal Disclaimer:\nWe are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individualswith an accessibility need may request an adjustment/accommodationrelated to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodationrelated to the recruitment process, please contact us.\nIf you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.","description_format":"text","description_chars":7576,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy & Utilities","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-04T13:06:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/bp-system-support-technician-remote-environment","json_url":"https://alion.io/job/bp-system-support-technician-remote-environment.json","meta":{"generated_at":"2026-10-06T21:08:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":496,"day_limit":5000,"remaining_today":4504,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2557},"rest":"https://alion.io/mcp/rest/get_company?id=2557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbp-system-support-technician-remote-environment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbp-system-support-technician-remote-environment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbp-system-support-technician-remote-environment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bp-system-support-technician-remote-environment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbp-system-support-technician-remote-environment"}]}