{"id":3546164,"url":"https://alion.io/job/br-printers-fulfillment-customer-support-specialist","title":"Fulfillment & Customer Support Specialist","company":{"id":3854528,"name":"BR Printers","domain":"brprinters.com","url":"https://alion.io/company/br-printers","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hebron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:47:34Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T13:46:22Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nWho we are:\nAt BR Printers, we help businesses go further. By combining cutting-edge print capabilities with agile marketing and supply chain solutions, we empower our customers to share their vision, reach new audiences, and achieve measurable results.\nWhat you will be a part of:\nAt BR Printers, you’ll be part of a team that takes pride in doing great work that truly matters-from supporting well-known brands to producing important educational materials. We’re a collaborative, fast-moving group of people who know the print industry inside and out, value quality and craftsmanship, and enjoy learning new technologies together. With supportive, experienced leadership, room to grow, and a culture built on trust, teamwork, and respect, it’s a place where your work is appreciated and your career can grow long term.\nFulfillment & Customer Service Specialist\nBR Printers is seeking an organized, detail-oriented, and customer-focused Fulfillment & Customer Service Specialist to join our Kentucky Airport (KYA) Fulfillment team. This fulfillment position serves as a key point of contact for customers, supporting order processing, shipment coordination, and day-to-day customer service needs.\nThe ideal candidate is an effective communicator who can manage multiple priorities, resolve customer concerns, and work closely with internal teams to ensure orders are processed accurately and delivered on time. This role requires strong computer skills, attention to detail, and a commitment to providing an excellent customer experience.\nThis position includes some physical labor. One would need to possess the ability to stand, bend twist, climb and lift up to 50lbs. There would be a 60/40 computer to physical activity split. One would not be limited to just customer service, but other aspects of the fulfillment process as well.\nRequirements\nWhat You'll Do:\nAnswer incoming customer phone calls and respond to emails in a professional and timely manner.\nServe as a primary point of contact for customer inquiries regarding orders, fulfillment services, inventory, shipping, and delivery status.\nEnter, process, review, and maintain customer orders in the appropriate order management and fulfillment systems.\nVerify order details, including product information, quantities, shipping addresses, delivery requirements, and special instructions.\nMonitor order progress and coordinate with Fulfillment, Shipping & Receiving, Inventory, and Production to ensure timely and accurate processing.\nTrack shipments and provide customers with accurate order status and delivery updates.\nResearch and resolve customer concerns involving order discrepancies, shortages, damaged products, shipping errors, and delivery delays.\nCommunicate customer requests, order changes, and special handling instructions to the appropriate internal departments.\nAssist with coordinating returns, replacements, and order corrections according to established company procedures.\nMaintain accurate customer records, order documentation, and communication history.\nPrepare and update spreadsheets, reports, and other administrative documents using Microsoft Excel, Word, and Outlook.\nMonitor customer emails and follow up on outstanding requests to ensure timely resolution.\nReview inventory availability and communicate potential shortages or fulfillment delays.\nAssist with preparing shipping documentation, tracking information, and other order-related records as needed.\nEscalate unresolved customer concerns or operational issues to the appropriate supervisor or manager.\nIdentify opportunities to improve customer service processes, order accuracy, and overall fulfillment efficiency.\nMaintain confidentiality when handling customer, order, and company information.\nPerform other customer service and administrative duties as assigned.\nHelp with daily activities in the fulfillment department to reach a common team goal.\nReceive product.\nUse pallet jacks to move material around.\nHelp with picking orders.\nPut away products in shelving locations.\nProcess returns.\nHelp complete jobs in the assembly department.\nSort different products by ISBN or item number.\nCheck inventory levels on products by physically counting what we have on hand.\nWho You Are:\nHigh school diploma, GED, or equivalent required.\nPrevious customer service, administrative support, order processing, or fulfillment experience preferred.\nStrong verbal and written communication skills with a professional telephone manner.\nProficiency in Microsoft Outlook, Word, and Excel.\nStrong computer skills and the ability to learn new order management and fulfillment systems.\nExcellent attention to detail and a commitment to accuracy.\nStrong organizational and time-management skills.\nAbility to manage multiple customer requests, emails, and phone calls while meeting deadlines.\nAbility to research information, identify discrepancies, and resolve problems effectively.\nStrong interpersonal skills and a customer-focused approach.\nAbility to communicate effectively with customers, supervisors, and internal departments.\nAbility to work independently while contributing to a collaborative team environment.\nDependable attendance, punctuality, and reliability.\nAbility to remain professional and adaptable in a fast-paced environment.\nExtra Skills That Set You Apart:\nPrevious customer service experience in a fulfillment, warehouse, distribution, or manufacturing environment.\nExperience using order management systems, warehouse management systems (WMS), or customer relationship management (CRM) software.\nExperience coordinating customer orders from initial entry through final shipment.\nFamiliarity with inventory management, order fulfillment, and shipping procedures.\nExperience with UPS, FedEx, USPS, freight carriers, and shipment tracking.\nIntermediate Microsoft Excel skills, including maintaining spreadsheets and preparing reports.\nExperience managing multiple customer accounts and resolving order-related issues.\nFamiliarity with commercial printing, distribution, or supply chain operations.\nExperience identifying opportunities to improve customer service and operational processes.\nPhysical Requirements:\nAbility to sit and work at a computer for extended periods.\nFrequent use of a keyboard, mouse, telephone, and other standard office equipment.\nAbility to communicate effectively by telephone, email, and in person.\nAbility to occasionally stand and walk throughout the fulfillment facility.\nAbility to occasionally lift and move office supplies or materials as needed.\nAbility to climb ladders, stand in one spot for long periods of time, lift up to 50LBS.\nAbility to bend, and twist.\nCompensation & Benefits:\nCompensation: Competitive hourly wage based on experience.\nSchedule: Full-Time | Monday-Friday | 9:00 AM-6:00 PM, with a 30-minute lunch break.\nAs a team member at BR Printers, you'll enjoy:\nComprehensive benefits package including Medical & Dental coverage along with company-paid Life Insurance, voluntary Vision, Life & Disability Insurance\n401(k) with Company Match\nPaid Time Off (PTO)\nPaid Holidays\nLocation:\nOn-site - BR Printers Kentucky Airport Facility (KYA)\n2100 Ellis Tech Drive Hebron, KY 41048\nWe look forward to hearing from you!\nBR Printers, Inc. is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.\nIt is our intent to maintain a work environment that is free of unlawful harassment, discrimination, or retaliation based on any federal or state protected classes including, but not limited to: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, or any other status protected by federal, state, or local laws.","description_format":"text","description_chars":7991,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-30T20:49:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:4","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/br-printers-fulfillment-customer-support-specialist","json_url":"https://alion.io/job/br-printers-fulfillment-customer-support-specialist.json","meta":{"generated_at":"2026-11-05T16:27:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854528},"rest":"https://alion.io/mcp/rest/get_company?id=3854528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbr-printers-fulfillment-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbr-printers-fulfillment-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbr-printers-fulfillment-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/br-printers-fulfillment-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbr-printers-fulfillment-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546164}},{"tool":"search_jobs","arguments":{"company":"brprinters.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546164},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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