Credit Control Manager
THE ROLE & TEAM
We are looking for an experienced and commercially focused Credit Control Manager to lead our credit control function and play a key role in driving the firm's financial performance. Responsible for leading a team of four Credit Controllers, you will oversee the end-to-end credit control process, enhance cash collection performance and minimise aged debt across the business.
Working closely with Partners, Fee Earners and senior stakeholders, you will ensure robust credit management practices are in place while delivering an exceptional service to both internal and external clients. As a trusted advisor to the business, you will identify opportunities to improve processes, strengthen stakeholder engagement and support the firm's wider working capital objectives.
This is a hybrid role with regular travel between our Liverpool and Manchester offices, with an expectation of attending each location at least once per week.
Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.
KEY RESPONSIBILITIES
Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.
Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.
Oversee the end-to-end credit control and debt recovery process.
Drive cash collection performance and reduce aged debt across the firm's client portfolio.
Manage and resolve complex, sensitive and escalated debtor matters.
Set, monitor and maintain client credit limits, ensuring effective credit risk management.
Build strong relationships with Partners, Fee Earners and senior stakeholders to support effective debtor management and cash collection.
Challenge stakeholders appropriately where action is required to improve collection outcomes.
Monitor debtor performance and identify emerging trends, risks and opportunities.
Produce and analyse management information relating to aged debt, cash collections and team performance.
Ensure compliance with firm policies, procedures and regulatory requirements relating to credit control and debt recovery.
Identify and implement process improvements to enhance efficiency, reporting and collection performance.
Support wider finance and working capital initiatives across the firm.
ABOUT YOU
Essential
Previous credit control experience within a law firm or professional services environment.
Proven experience managing, coaching and developing a credit control team.
Strong knowledge of the end-to-end credit control and debt recovery process.
Experience managing aged debt, cash collection performance, debtor portfolios and collection KPIs.
Experience setting, monitoring and maintaining client credit limits.
Confidence working with and influencing Partners, Fee Earners and senior stakeholders.
Strong communication and relationship management skills, with the ability to challenge constructively where appropriate.
Experience dealing with complex, sensitive or escalated client accounts.
Excellent organisational and prioritisation skills.
Strong analytical and reporting capabilities.
Advanced Excel skills and experience using finance and reporting systems.
A proactive approach to identifying efficiencies, process improvements and opportunities to enhance cash collection.
Experience of performance management, coaching and supporting colleague development.
Commercial awareness and a strong understanding of how credit control contributes to revenue generation and working capital management.
Ability to work flexibly across Liverpool and Manchester, attending each office at least once per week.
Desirable
Previous billing experience.
Experience using Elite 3E or a similar legal practice management or finance system.
Experience using Power BI or other reporting and dashboard tools.
Experience supporting finance transformation, automation or process improvement initiatives.
BENEFITS
Competitive Salary
Flexible approach to working hours
Bupa/ Medicash
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
ABOUT US
Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.
With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.
We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.