{"id":3340012,"url":"https://alion.io/job/brabners-new-client-services-executive","title":"New Client Services Executive","company":{"id":697828,"name":"Brabners","domain":"brabners.com","url":"https://alion.io/company/brabners","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom","Manchester, United States"],"countries":["GB","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-27T11:41:14Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T21:00:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"THE ROLE & TEAM\nAt Brabners, we're looking for a proactive and client-focused New Client Services Executive to play a key role in helping prospective clients take their first step with our firm.\nAs the first point of contact for many of our new enquiries, you'll deliver an outstanding client experience, building rapport quickly, understanding individual needs, and ensuring enquiries are directed to the right teams and specialists. You'll manage the client journey from initial enquiry through to conversion, helping us grow our client base while maintaining the high standards of service we're known for.\nWorking closely with colleagues across the firm, you'll use HubSpot to manage prospects, maintain accurate records and provide valuable insight that supports informed and effective conversations with potential clients.\nThis is an exciting opportunity for someone who enjoys speaking with people, thrives in a fast-paced environment and wants to contribute to the continued growth of one of the UK's leading independent law firms.\nKEY RESPONSIBILITIES\nActing as the first point of contact for prospective clients, delivering a responsive and professional service.\n\nBuilding rapport with new enquiries, understanding their requirements and guiding them through the initial stages of their journey with Brabners.\n\nConfidently assessing and triaging enquiries to ensure opportunities are directed appropriately and efficiently.\n\nManaging prospect information through HubSpot, ensuring records are accurate, complete and maintained to a high standard.\n\nSupporting fee earners by providing relevant context and insight to help maximise conversion opportunities.\n\nWorking collaboratively with colleagues across the firm to deliver an exceptional client experience.\n\nMonitoring activity against targets and KPIs, while maintaining a quality-first approach.\n\nSharing client and market insights with colleagues across Business Development, Marketing and the wider firm.\n\nABOUT YOU\nYou'll be a confident communicator who enjoys building relationships and creating positive experiences for clients. You'll bring a proactive mindset, strong attention to detail and a genuine interest in helping the firm identify and convert new business opportunities\nYou'll also have:\nExperience in a customer service, client services or sales-focused role.\n\nExperience working within a target-driven environment.\n\nPrevious experience using a CRM system (HubSpot experience would be advantageous).\n\nExcellent verbal and written communication skills.\n\nStrong organisational skills and attention to detail.\n\nThe ability to work collaboratively with colleagues and stakeholders at all levels.\n\nCommercial awareness and an interest in understanding clients' needs and the wider marketplace\n\nBENEFITS\nCompetitive Salary\n\nMedicash\n\nDiscretionary bonus opportunities\n\nPension scheme\n\nLife Insurance & Income Protection Insurance\n\n25 days Annual Leave plus flex bank holidays (increasing with service)\n\nOption to buy 10 additional days annual leave each year\n\n2 My Days (in addition to your holiday entitlement)\n\nAdditional discretionary annual leave days\n\nEnhanced Maternity, Paternity & Adoption Leave\n\nCareer Development Opportunities\n\nWellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)\n\nAgencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.\nABOUT US\nBrabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.\nWith over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.\nWe have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.","description_format":"text","description_chars":4373,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-27T15:09:36Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/brabners-new-client-services-executive","json_url":"https://alion.io/job/brabners-new-client-services-executive.json","meta":{"generated_at":"2026-10-31T22:56:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35773,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697828},"rest":"https://alion.io/mcp/rest/get_company?id=697828"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrabners-new-client-services-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrabners-new-client-services-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrabners-new-client-services-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brabners-new-client-services-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrabners-new-client-services-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3340012}},{"tool":"search_jobs","arguments":{"company":"brabners.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3340012},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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