{"id":3619376,"url":"https://alion.io/job/brac-bangladesh-branch-manager-2","title":"Branch Manager","company":{"id":1042707,"name":"BRAC Bangladesh","domain":"brac.net","url":"https://alion.io/company/brac-bangladesh","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kumasi, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-16T00:00:00Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Branch Manager\n\nCompany: BRAC Ghana Savings and Loans Ltd.\nLocation: Ahenema Kokoben, Ghana\nEmployment Type: Full-Time\n Latest Career Advice Warehouse Careers in Ghana: Skills and Entry Routes Oct 26, 2026 \n Customer Service Careers in Ghana: Skills and Interviews Oct 24, 2026 \n How to Become a Procurement Officer in Ghana Oct 23, 2026 \n Agriculture Jobs in Ghana: Careers in Agribusiness Oct 22, 2026 \n\n1. Company Profile\nBRAC Ghana Savings and Loans Ltd. is a financial services institution committed to expanding access to financial solutions and supporting individuals, entrepreneurs, and communities in Ghana. Through customer-focused financial services, the institution seeks to promote financial inclusion, responsible lending, savings mobilisation, and sustainable economic development.\n\n ✓ Supercharge Your Job Search Stand out to employers and get the most out of Jobs.com.gh. Complete these 4 quick steps: \n Register as a Candidate or sign in if you already have an account. \n Complete Your Profile Add your professional and contact details. \n Upload or Update Your CV Keep your latest CV ready for applications. \n Upgrade Your CV for Free Use our premium CV templates at no cost. \n The Company aims to deliver reliable, accessible, and responsible financial services while maintaining strong operational controls, regulatory compliance, and excellent customer service.\n\n2. Welcome to BRAC Ghana Savings and Loans Ltd.\nAt BRAC Ghana Savings and Loans Ltd., we believe that strong leadership, customer satisfaction, and responsible financial services create lasting value for individuals and communities.\n\nWe invite a motivated, results-oriented, and customer-focused professional to join our team as a Branch Manager at Ahenema Kokoben.\n\nIn this role, you will lead branch operations, guide and motivate employees, build strong customer relationships, and drive sustainable business growth. You will also ensure that the branch meets its performance targets, maintains high service standards, and complies with the Company’s policies and applicable financial regulations.\n\nIf you are passionate about leadership, business development, financial inclusion, and empowering teams to achieve meaningful results, we welcome you to explore this exciting opportunity.\n\n3. Role Purpose\nThe Branch Manager provides strategic and operational leadership for the branch, ensuring that it achieves its business objectives while maintaining sound financial controls, responsible lending practices, regulatory compliance, and excellent customer service.\n\nThe successful candidate will oversee daily branch activities, develop business opportunities, manage credit and operational risks, supervise employees, and strengthen relationships with customers and the surrounding community.\n\n4. Key Responsibilities\nA. Branch Operations and Administration\n\nManage the branch’s daily operations to ensure efficiency, accuracy, and compliance with established procedures.\n\nCoordinate branch activities and ensure that employees complete their assigned responsibilities effectively.\n\nMonitor operational processes, identify service gaps, and implement improvements.\n\nEnsure the accurate processing and maintenance of customer transactions, account records, and branch documentation.\n\nMonitor cash management, reconciliation, and other operational controls in accordance with Company policies.\n\nMaintain proper custody and security of branch assets, financial records, and sensitive information.\n\nPrepare and submit accurate branch performance reports within established deadlines.\n\nEnsure that the branch maintains a professional, organised, and customer-friendly working environment.\n\nB. Business Development and Growth\n\nDevelop and implement branch business plans that support the Company’s growth strategy.\n\nDrive savings mobilisation, customer acquisition, loan portfolio growth, and other approved business development initiatives.\n\nIdentify opportunities to expand the branch’s customer base and increase the uptake of appropriate financial products.\n\nBuild relationships with individuals, traders, small business owners, community groups, and other potential customers.\n\nConduct market assessments to identify customer needs, competitor activities, and new business opportunities.\n\nMonitor branch performance against assigned targets and implement corrective actions where necessary.\n\nEncourage employees to pursue business opportunities ethically and responsibly.\n\nPromote financial inclusion by helping customers understand and access suitable financial services.\n\nC. Credit Management and Loan Portfolio Quality\n\nOversee the loan application, appraisal, approval, disbursement, and monitoring processes in line with the Company’s credit policies and delegated authority.\n\nEnsure that credit assessments consider customers’ repayment capacity, financial circumstances, and applicable lending requirements.\n\nMonitor loan portfolio performance and identify accounts that show signs of repayment difficulties.\n\nLead efforts to improve loan repayment rates and minimise portfolio delinquency and credit losses.\n\nCoordinate appropriate follow-up activities for overdue loans in accordance with approved recovery procedures.\n\nEnsure that employees conduct customer due diligence and maintain complete, accurate credit documentation.\n\nReview portfolio reports regularly and implement strategies to address emerging credit risks.\n\nPromote responsible lending practices and protect customers from unsuitable financial commitments.\n\nEscalate significant credit concerns and recommend appropriate action to the relevant management team.\n\nD. Customer Service and Relationship Management\n\nPromote a customer-first culture across all branch activities.\n\nEnsure that employees provide timely, respectful, transparent, and professional service.\n\nAddress customer complaints and service concerns promptly and fairly.\n\nStrengthen relationships with existing customers and develop strategies to improve customer retention.\n\nEnsure that employees explain financial products, fees, terms, and obligations clearly.\n\nMonitor customer feedback and use it to improve service delivery.\n\nPromote fair treatment, confidentiality, and responsible handling of customer information.\n\nRepresent the Company professionally during customer engagements and community activities.\n\nE. Team Leadership and Staff Development\n\nLead, supervise, and motivate branch employees to achieve operational and business objectives.\n\nCommunicate individual and team performance expectations clearly.\n\nSet performance targets, monitor results, and provide constructive feedback.\n\nIdentify staff development needs and coordinate relevant coaching and training activities.\n\nPromote teamwork, accountability, discipline, and professional conduct.\n\nConduct performance reviews and support employee development in accordance with Company policies.\n\nAddress workplace challenges promptly and refer matters requiring further intervention to the appropriate department.\n\nSupport recruitment, onboarding, and integration of new branch employees where required.\n\nFoster a respectful and inclusive working environment that encourages employees to perform at their best.\n\nF. Risk Management and Regulatory Compliance\n\nEnsure that branch activities comply with applicable laws, regulatory requirements, and the Company’s internal policies.\n\nImplement internal controls that help prevent fraud, financial misconduct, errors, and unauthorised transactions.\n\nEnforce Know Your Customer (KYC), customer due diligence, and applicable anti-money laundering and counter-terrorist financing requirements.\n\nMonitor branch activities for unusual transactions, suspicious conduct, and potential policy violations, and escalate concerns through the appropriate channels.\n\nEnsure that employees follow approved procedures for handling cash, processing transactions, managing credit, and maintaining records.\n\nIdentify operational, credit, compliance, and reputational risks and implement appropriate mitigation measures.\n\nCooperate with internal and external auditors during inspections and reviews.\n\nEnsure that audit findings receive timely attention and that corrective actions are implemented.\n\nProtect customer information and maintain appropriate confidentiality and data security practices.\n\nReport significant incidents, control weaknesses, and compliance concerns to the appropriate management team.\n\nG. Financial Performance and Reporting\n\nMonitor branch income, operating costs, portfolio quality, savings mobilisation, and other approved performance indicators.\n\nReview financial and operational reports to assess branch performance against business targets.\n\nPrepare periodic reports outlining achievements, challenges, risks, and recommended improvements.\n\nManage branch expenditure responsibly and operate within approved budgets.\n\nIdentify opportunities to improve productivity, control costs, and enhance profitability.\n\nMaintain accurate supporting documentation for financial transactions and management reports.\n\nImplement management directives and performance improvement plans within agreed timelines.\n\nH. Community Engagement and Stakeholder Relations\n\nBuild and maintain positive relationships with customers, community leaders, local businesses, and relevant stakeholders.\n\nRepresent the branch professionally at approved community meetings and business development activities.\n\nPromote awareness of the Company’s savings, credit, and other approved financial products.\n\nIdentify community financial needs and communicate relevant market insights to management.\n\nSupport initiatives that encourage responsible financial behaviour, savings habits, and financial literacy.\n\nMaintain the Company’s reputation by demonstrating integrity, professionalism, and respect in all stakeholder interactions.\n\n5. Qualifications and Experience\nCandidates should possess the following qualifications and experience:\n\nA bachelor’s degree in Banking and Finance, Accounting, Business Administration, Economics, Marketing, Management, or another relevant discipline.\n\nRelevant professional qualifications in banking, finance, credit management, or business administration will be an advantage.\n\nDemonstrated experience in banking, microfinance, savings and loans, credit management, or another financial services environment.\n\nPrevious supervisory or managerial experience, preferably in branch operations or financial services.\n\nKnowledge of credit assessment, loan portfolio monitoring, savings mobilisation, customer relationship management, and operational controls.\n\nFamiliarity with applicable financial sector regulations, KYC requirements, and anti-money laundering procedures.\n\nStrong numerical, analytical, problem-solving, and decision-making skills.\n\nProficiency in Microsoft Office applications and relevant financial or branch management systems.\n\nExcellent written and verbal communication skills.\n\nThe ability to lead teams, meet performance targets, and manage competing priorities effectively.\n\nBRAC Ghana Savings and Loans Ltd. should confirm the minimum years of experience, mandatory qualifications, and any additional role-specific requirements before publication.\n\n6. Key Competencies\nThe ideal candidate will demonstrate:\n\nLeadership and accountability: Leads by example, sets clear expectations, and takes responsibility for branch performance.\n\nBusiness development: Identifies opportunities, builds customer relationships, and drives sustainable growth.\n\nCustomer focus: Prioritises customer satisfaction, fair treatment, and service excellence.\n\nCredit and risk management: Makes informed decisions and proactively manages credit and operational risks.\n\nCommunication: Communicates expectations, decisions, and business information clearly.\n\nAnalytical thinking: Interprets financial and operational data to guide decisions.\n\nIntegrity and professionalism: Upholds ethical standards, protects confidential information, and follows established proc...","description_format":"text","description_chars":13527,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ghana","iso":"GH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Microfinance"],"lifecycle":[{"event":"open","at":"2026-11-02T17:25:15Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.505,"p_room":0.35,"age_days":26,"expected_fill_days":12,"reasons":["seen:26","win:tail"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/brac-bangladesh-branch-manager-2","json_url":"https://alion.io/job/brac-bangladesh-branch-manager-2.json","meta":{"generated_at":"2026-11-11T15:57:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29878,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1042707},"rest":"https://alion.io/mcp/rest/get_company?id=1042707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrac-bangladesh-branch-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrac-bangladesh-branch-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrac-bangladesh-branch-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brac-bangladesh-branch-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrac-bangladesh-branch-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3619376}},{"tool":"search_jobs","arguments":{"company":"brac.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3619376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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