{"id":2908362,"url":"https://alion.io/job/brac-bangladesh-branch-manager","title":"Branch Manager","company":{"id":1042707,"name":"BRAC Bangladesh","domain":"brac.net","url":"https://alion.io/company/brac-bangladesh","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":13000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T17:26:00Z","board_verified":false,"closed_at":"2026-10-28T17:26:00Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Branch Manager\n\nCompany: BRAC Ghana Savings and Loans Ltd.\nDuty Station: Goaso, Ghana\nEmployment Type: Full-Time\n Latest Career Advice Mining Jobs in Ghana: Careers in the Gold Sector Oct 19, 2026 \n HR Jobs in Ghana: Careers in Human Resources Oct 18, 2026 \n How to Start a Delivery Business in Ghana: Costs, Requirements and Opportunities Oct 16, 2026 \n Teaching Jobs in Ghana: A Guide for Educators Oct 16, 2026 \n\n1. Company Profile\nBRAC Ghana Savings and Loans Ltd. is a financial services institution committed to expanding access to financial services and supporting individuals, entrepreneurs, and communities across Ghana.\n\n ✓ Supercharge Your Job Search Stand out to employers and get the most out of Jobs.com.gh. Complete these 4 quick steps: \n Register as a Candidate or sign in if you already have an account. \n Complete Your Profile Add your professional and contact details. \n Upload or Update Your CV Keep your latest CV ready for applications. \n Upgrade Your CV for Free Use our premium CV templates at no cost. \n Through its savings, credit, and other approved financial products, the Company seeks to promote financial inclusion, encourage responsible financial practices, and support sustainable economic development. It strives to deliver customer-focused services while maintaining strong governance, operational controls, and compliance with applicable financial sector regulations.\n\n2. Welcome to BRAC Ghana Savings and Loans Ltd.\nAt BRAC Ghana Savings and Loans Ltd., we believe that effective leadership, strong customer relationships, and responsible financial services can create meaningful opportunities for individuals and communities.\n\nWe invite an ambitious, customer-focused, and results-oriented professional to join our team as a Branch Manager in Goaso.\n\nIn this role, you will lead branch operations, inspire employees, build lasting customer relationships, and drive sustainable business growth. You will ensure that the branch achieves its performance targets while upholding high standards of customer service, financial accountability, risk management, and regulatory compliance.\n\nIf you are passionate about leadership, business development, and expanding access to responsible financial services, we encourage you to explore this opportunity and contribute to our mission.\n\n3. Role Purpose\nThe Branch Manager leads the branch’s daily operations and drives its business performance in line with the Company’s strategic objectives.\n\nThe successful candidate will oversee branch administration, savings mobilisation, loan portfolio management, customer service, staff performance, financial reporting, and risk management. The role also requires the Manager to maintain strong internal controls, promote ethical conduct, and ensure compliance with applicable laws, regulatory requirements, and Company policies.\n\n4. Key Responsibilities\nA. Branch Operations and Administration\n\nManage daily branch operations to ensure efficiency, accuracy, and compliance with approved procedures.\n\nCoordinate branch activities and ensure that employees complete their responsibilities effectively and on time.\n\nMonitor operational processes, identify inefficiencies, and implement appropriate improvements.\n\nEnsure accurate processing of transactions and proper maintenance of customer accounts and branch records.\n\nMonitor cash handling, reconciliations, and other financial controls in accordance with Company policies.\n\nSafeguard branch assets, financial records, equipment, and confidential information.\n\nPrepare and submit timely operational reports to the appropriate management team.\n\nMaintain an organised, secure, and professional branch environment.\n\nB. Business Development and Growth\n\nDevelop and implement branch business plans that support the Company’s growth objectives.\n\nDrive customer acquisition, savings mobilisation, loan portfolio growth, and other approved business initiatives.\n\nIdentify new market opportunities and develop strategies to increase the branch’s customer base.\n\nBuild strong relationships with individuals, traders, small business owners, community groups, and other potential customers.\n\nAssess local market conditions, customer needs, and competitor activities to identify opportunities for growth.\n\nMonitor business performance against assigned targets and implement corrective measures when necessary.\n\nMotivate employees to achieve business objectives while maintaining responsible sales practices.\n\nPromote appropriate financial products that meet customers’ needs and support financial inclusion.\n\nC. Credit Management and Loan Portfolio Quality\n\nOversee loan appraisal, processing, disbursement, and monitoring in accordance with the Company’s credit policies and delegated authority.\n\nEnsure that credit assessments consider customers’ repayment capacity and relevant financial information.\n\nMonitor loan portfolio performance and identify emerging repayment challenges.\n\nDevelop and implement strategies to improve repayment rates and minimise delinquency and credit losses.\n\nCoordinate appropriate follow-up and recovery activities for overdue loans in line with approved procedures.\n\nEnsure that employees complete customer due diligence and maintain accurate credit documentation.\n\nAnalyse portfolio reports and recommend measures to address credit risks.\n\nPromote responsible lending practices and ensure that employees explain loan terms and repayment obligations clearly.\n\nEscalate significant credit risks and recommend appropriate action to the relevant management team.\n\nD. Customer Service and Relationship Management\n\nPromote a customer-first culture throughout the branch.\n\nEnsure that employees provide timely, respectful, transparent, and professional service.\n\nAddress customer complaints and service concerns promptly and fairly.\n\nBuild lasting relationships with existing customers and develop strategies to improve customer retention.\n\nEnsure that employees communicate financial product features, fees, terms, and conditions clearly.\n\nMonitor customer feedback and use insights to improve service quality.\n\nProtect customer confidentiality and promote fair treatment in all customer interactions.\n\nRepresent the Company professionally in customer engagements and community activities.\n\nE. Team Leadership and Staff Development\n\nLead, supervise, and motivate branch employees to achieve business and operational objectives.\n\nSet clear performance expectations and communicate individual and team targets.\n\nMonitor staff performance and provide constructive feedback and coaching.\n\nIdentify training needs and coordinate development activities to strengthen employee capabilities.\n\nPromote teamwork, accountability, discipline, and professional conduct.\n\nConduct performance reviews in accordance with the Company’s procedures.\n\nAddress workplace challenges promptly and escalate matters that require further intervention.\n\nSupport the onboarding and integration of new employees where required.\n\nFoster a respectful, inclusive, and performance-driven workplace.\n\nF. Risk Management and Regulatory Compliance\n\nEnsure that branch operations comply with applicable laws, regulatory requirements, and internal policies.\n\nMaintain effective controls to prevent fraud, financial misconduct, errors, and unauthorised transactions.\n\nEnsure that employees follow Know Your Customer (KYC), customer due diligence, and applicable anti-money laundering requirements.\n\nMonitor transactions and branch activities for unusual patterns or potential compliance breaches, and escalate concerns through approved channels.\n\nEnforce procedures for cash management, transaction processing, credit administration, and recordkeeping.\n\nIdentify operational, credit, compliance, and reputational risks and implement appropriate mitigation measures.\n\nCooperate with internal and external auditors during inspections, reviews, and investigations.\n\nEnsure that audit findings receive timely attention and that agreed corrective actions are implemented.\n\nProtect customer data and enforce appropriate information security and confidentiality practices.\n\nReport significant incidents, control weaknesses, and compliance concerns to the appropriate management team.\n\nG. Financial Performance and Reporting\n\nMonitor branch income, operating expenses, savings mobilisation, loan portfolio quality, and other approved performance indicators.\n\nReview financial and operational reports to assess progress against business targets.\n\nPrepare accurate periodic reports outlining performance, challenges, risks, and recommendations.\n\nManage branch expenditure within approved budgets and financial controls.\n\nIdentify opportunities to improve productivity, control costs, and strengthen branch profitability.\n\nMaintain appropriate supporting documentation for transactions and management reports.\n\nImplement management directives and performance improvement plans within agreed timelines.\n\nH. Community Engagement and Stakeholder Relations\n\nBuild and maintain positive relationships with community leaders, local businesses, customers, and other stakeholders in Goaso and surrounding communities.\n\nRepresent the branch at approved community meetings and business development activities.\n\nPromote awareness of the Company’s savings, credit, and other approved financial products.\n\nIdentify local financial needs and communicate market insights to management.\n\nSupport financial literacy initiatives that encourage responsible borrowing, savings, and financial planning.\n\nUphold the Company’s reputation through professional, ethical, and respectful stakeholder engagement.\n\n5. Qualifications and Experience\nCandidates should demonstrate relevant academic qualifications, professional experience, and leadership capabilities.\n\nA bachelor’s degree in Banking and Finance, Accounting, Business Administration, Economics, Marketing, Management, or another relevant discipline.\n\nRelevant professional qualifications in banking, finance, credit management, or business administration will be an advantage.\n\nRelevant experience in banking, microfinance, savings and loans, credit management, or another financial services environment.\n\nPrevious supervisory or managerial experience, preferably in branch operations or financial services.\n\nKnowledge of credit assessment, loan portfolio monitoring, savings mobilisation, customer relationship management, and operational controls.\n\nFamiliarity with applicable financial sector regulations, KYC procedures, and anti-money laundering requirements.\n\nStrong numerical, analytical, problem-solving, and decision-making skills.\n\nProficiency in Microsoft Office applications and relevant financial or branch management systems.\n\nExcellent written and verbal communication skills.\n\nThe ability to lead teams, meet performance targets, and manage competing priorities effectively.\n\nThe Company should confirm the minimum years of experience, mandatory qualifications, and any additional role-specific requirements before publication.\n\n6. Key Competencies\nThe ideal candidate will demonstrate:\n\nLeadership and accountability: Guides employees, sets clear expectations, and takes responsibility for branch performance.\n\nBusiness development: Identifies opportunities, builds customer relationships, and drives sustainable growth.\n\nCustomer orientation: Prioritises customer satisfaction, fair treatment, and service excellence.\n\nCredit and risk management: Makes informed decisions and proactively manages financial and operational risks.\n\nAnalytical thinking: Interprets financial and operational data to guide decisions.\n\nCommunication: Shares information clearly and builds productive working relationships.\n\nIntegrity and professionalism: Upholds ethical standards and protects confidential information.\n\nTeam development: Coaches employees, encourages collaboration, and promotes continuous improvement.\n\nResults orientation: Achieves measurable objectives while maintaining service quality and compliance.\n\nAdaptabi...","description_format":"text","description_chars":13246,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Microfinance"],"lifecycle":[{"event":"open","at":"2026-10-20T08:17:17Z"},{"event":"close","at":"2026-10-28T17:26:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/brac-bangladesh-branch-manager","json_url":"https://alion.io/job/brac-bangladesh-branch-manager.json","meta":{"generated_at":"2026-10-29T17:22:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1042707},"rest":"https://alion.io/mcp/rest/get_company?id=1042707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrac-bangladesh-branch-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrac-bangladesh-branch-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrac-bangladesh-branch-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brac-bangladesh-branch-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrac-bangladesh-branch-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2908362}},{"tool":"search_jobs","arguments":{"company":"brac.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2908362},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}