{"id":3240298,"url":"https://alion.io/job/brac-it-services-junior-it-support-engineer","title":"Junior IT Support Engineer","company":{"id":4436056,"name":"BRAC IT Services","domain":"bracits.com","url":"https://alion.io/company/brac-it-services","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dhaka, Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-25T12:21:33Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-26T22:04:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Junior IT Support Engineer\nWe are looking for a proactive, service-oriented, and technically competent individuals with Diploma in Engineering and/or BSc in Computer Science, IT, or a related field. The ideal candidate will have 1-3 years of relevant experience in IT support or IT operations, with hands-on expertise in hardware and software troubleshooting, network connectivity, user account management, and IT infrastructure support.\nDepartment:\nManaged Service\nEmployment Type:\nFull-time\nExperience:\n1-3 Years\nWorkplace Type:\nOn-site\nNumber of Vacancies:\n2\nLocation:\nDhaka\nDeadline:\n31 Oct 2026\nKey Responsibilities\nProvide timely, efficient, and quality IT support to end users through onsite, remote, and home-based assistance, including Directors, CXOs, and VIP users.\n\nInstall, configure, maintain, and troubleshoot computers, peripherals, operating systems, software applications, email clients, antivirus solutions, smartphones, and printing systems.\n\nPerform first-level troubleshooting of LAN, Wi-Fi, and other network connectivity issues to ensure uninterrupted user access.\n\nProvide video conferencing and meeting technology support across different platforms at Head Office (HO) and Field Office (FO) premises.\n\nProvision, configure, and manage user accounts, access privileges, and permissions across production systems in accordance with IT security policies.\n\nAssist in managing cloud services, on-premises applications, servers, enterprise and standalone virtualization platforms, and data center operations.\n\nSupport database backup and restoration activities and monitor the health and performance of hosts, networks, and applications using IT monitoring tools.\n\nEnsure systems are updated with the latest security patches, antivirus definitions, and required software updates in line with established IT standards.\n\nSupport employee onboarding and separation processes, including IT asset allocation and recovery, account provisioning and deactivation, and access management.\n\nMaintain IT asset inventory, conduct asset inspections and health checks, and assist with market surveys and hardware replacement planning as required.\n\nCoordinate with IT asset suppliers and service vendors to ensure timely maintenance, issue resolution, and uninterrupted service delivery.\n\nReceive, monitor, and distribute MRC (Mid-Range Coverage) support calls and ensure appropriate follow-up and resolution.\n\nEnsure compliance with established IT policies, procedures, security standards, and operational guidelines while maintaining the confidentiality of user data.\n\nTake ownership of critical IT incidents, exercise sound judgment in troubleshooting, and collaborate with team members to resolve issues efficiently.\n\nSupport day-to-day IT operations and undertake additional technical support responsibilities as required by the department.\n\nRequired Skills & Experience\nExperience Requirements\n1-3 years of relevant experience in IT support, IT operations, or a related field is preferred.\nExperience Requirements\nDiploma in Engineering or a related discipline; and\nBSc in Computer Science and Engineering (CSE), Information Technology (IT), or a related field.\nInterview Steps\nTechnical/Functional Interview\nHR Interview\nOffer\n\nApply Now\nDepartment:\nManaged Service\nEmployment Type:\nContractual\nExperience:\n1-3 Years\nWorkplace Type:\nOn-site\nNumber of Vacancies:\n2\nLocation:\nDhaka\nDeadline:\n31 Oct 2026\n\nApply Now","description_format":"text","description_chars":3423,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-25T15:23:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/brac-it-services-junior-it-support-engineer","json_url":"https://alion.io/job/brac-it-services-junior-it-support-engineer.json","meta":{"generated_at":"2026-10-26T23:41:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436056},"rest":"https://alion.io/mcp/rest/get_company?id=4436056"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrac-it-services-junior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrac-it-services-junior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrac-it-services-junior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brac-it-services-junior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrac-it-services-junior-it-support-engineer"}]}