{"id":4292591,"url":"https://alion.io/job/bracken-berry-customer-service-advisor","title":"Customer Service Advisor","company":{"id":4406229,"name":"Brackenberry","domain":"brackenberry.com","url":"https://alion.io/company/brackenberry","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":24403,"max":32275,"currency":"GBP","period":"year","gross":null,"usd_annual":42624},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T22:31:17Z","employer_posted_date":null,"last_verified_at":"2026-11-13T22:31:17Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This a Full Remote job, the offer is available from: Europe, EMEA, United Kingdom\nWe are working closely with Sedgwick International UK to assist with the appointment of aCustomer Service Advisor, on a3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.\nRate of Pay: £12.71 - £16.81 per hour\n\nSummary:\n\nThe Customer Service Advisor will handle inbound customer enquiries, provide effective support and deliver excellent service across a range of clients. No previous experience is required, as full training will be provided. This is a remote-working opportunity with variable shift patterns between 7:00am and 10:00pm, supporting a 24/7, 365-day service.\nResponsibilities:\nHandle inbound calls from customers and respond to a variety of enquiries.\nSupport customers across multiple client accounts, ensuring a high standard of service.\nLiaise with suppliers and assist with parts-related enquiries.\nProvide professional, helpful and efficient customer service at all times.\nWork collaboratively with colleagues to resolve customer queries.\nAdapt to changing priorities and work effectively in a fast-paced environment.\nEssentials:\nExcellent written and verbal communication skills.\nAbility to work effectively in a fast-paced environment.\nGood computer literacy and confidence using databases and in-house systems.\nEnthusiasm and a genuine willingness to learn.\nPositive, proactive and adaptable approach.\nPlease note:\nYou should be available to work immediately or at a short notice.\nYou should have right to work in U.K\nDisclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.\nImportant: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. 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