{"id":1230799,"url":"https://alion.io/job/bradford-consultants-it-support-specialist","title":"IT Support Specialist","company":{"id":3801172,"name":"Bradford Consultants","domain":"bradfordconsultants.com","url":"https://alion.io/company/bradford-consultants","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true}],"status":"live","first_seen_at":"2026-09-17T10:01:17Z","employer_posted_date":null,"last_verified_at":"2026-09-17T10:01:17Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Title : IT Support Specialist - Tier 2\n\n- Experience : 1 - 4 years in IT support, service desk or desktop support.\n\nJob Description : \n\n- Provide day-to-day technical support for hardware, software and corporate systems.\n\n- Manage incidents and service requests from initial response through confirmed resolution.\n\n- Troubleshoot Windows, macOS, Microsoft 365, VPN, DNS and DHCP-related issues.\n\n- Administer users, groups, licences, MFA and access within Microsoft Entra ID/Azure AD.\n\n- Manage device enrolment, application deployment, compliance policies and configuration profiles through Microsoft Intune.\n\n- Support employee onboarding, internal transfers and offboarding activities.\n\n- Handle access requests through established IAM and approval workflows.\n\n- Maintain endpoint security, patching, hardening and compliance standards.\n\n- Escalate complex issues to Security, Cloud Operations or Engineering teams and track them through closure.\n\n- Maintain accurate asset, software licence and service-desk records.\n\n- Prepare knowledge-base articles, troubleshooting guides and operational runbooks.\n\n- Identify recurring issues and recommend permanent solutions.\n\n- Use PowerShell, Microsoft Graph or similar tools to automate routine administrative tasks.\n\n- Use approved AI tools to support troubleshooting, documentation and script development.\n\n- Review and validate all AI-generated commands before using them in production.\n\n- Follow information-security, data-privacy and least-privilege requirements.\n\nKey Skills : \n\n- Windows and macOS troubleshooting\n\n- Microsoft 365 administration\n\n- Microsoft Entra ID/Azure AD\n\n- Microsoft Intune or another MDM platform\n\n- MFA and identity-access management\n\n- PowerShell and Microsoft Graph\n\n- Networking fundamentals, including DNS, DHCP and VPN\n\n- Endpoint security and Microsoft Defender\n\n- Ticketing systems and knowledge-base management\n\n- Strong written and verbal communication\n\nPreferred Qualifications : \n\n- Bachelor's degree, relevant IT certification or equivalent practical experience.\n\n- Microsoft certifications such as MD-102 or SC-300 would be advantageous.\n\n- Experience supporting a distributed or remote workforce.\n\n- Exposure to security compliance, access reviews or audit documentation.\n\n- Experience integrating or standardising IT systems following an acquisition.\nSkills\nTechnical Support, Troubleshooting, Windows OS, Mac OS, VPN, DNS, DHCP, Entra ID, Active Directory, iAM, Ticketing System","description_format":"text","description_chars":2477,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T14:00:00Z"}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.689,"p_room":0.9,"age_days":8,"expected_fill_days":19,"reasons":["seen:8","win:mid","comp:junior"],"computed_at":"2026-09-26T01:54:03Z"},"pay":null,"html_url":"https://alion.io/job/bradford-consultants-it-support-specialist","json_url":"https://alion.io/job/bradford-consultants-it-support-specialist.json","meta":{"generated_at":"2026-09-26T01:54:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1893,"day_limit":5000,"remaining_today":3107,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}