{"id":1147732,"url":"https://alion.io/job/bradken-order-fullfillment-coordinator","title":"Order Fullfillment Coordinator","company":{"id":668877,"name":"Bradken","domain":"bradken.com","url":"https://alion.io/company/bradken","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":449},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-23T15:45:07Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T20:29:42Z","board_verified":false,"closed_at":"2026-09-27T20:29:42Z","days_open":4,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":3},"description":"About Bradken\nBradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach brings opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.\nAbout the Role\nWe are looking for an Order Fulfilment Coordinator to join our team.\nIn this role, you will be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience for customers and internal stakeholders. You will work closely with Sales, Operations, Manufacturing Sites, Suppliers, and Service Providers to ensure orders are processed accurately, communicated effectively, and fulfilled on time.\nThis is a highly collaborative position where strong communication, customer focus, and attention to detail are critical to success. You will provide visibility across the order fulfilment process, proactively resolve issues, and help ensure customer commitments are delivered.\nIf you enjoy working with people, coordinating multiple priorities, and delivering excellent customer service, we'd love to hear from you.\nIn This Role, You Will\nManage customer orders from receipt through to successful delivery.\nProcess sales orders and purchase orders accurately and efficiently.\nAct as a key point of contact for customer order enquiries and updates.\nCoordinate with Sales teams, manufacturing sites, suppliers, and service providers to meet customer requirements.\nMonitor order progression and proactively communicate delivery schedules and order status.\nSupport forward order planning and ongoing order management activities.\nMaintain accurate customer and order information within business systems such as Epicor and Salesforce.\nBuild strong relationships with customers and internal stakeholders.\nResolve order-related issues and escalate risks where required.\nSupport continuous improvement initiatives that enhance customer experience and operational performance.\nContribute to a culture of safety, quality, and teamwork.\nWhat You'll Bring\nExperience in customer service, customer order management, order fulfilment, sales support, administration, inside sales, account coordination, or a similar role.\nStrong organizational skills and the ability to manage multiple priorities simultaneously.\nExcellent communication and relationship-building skills.\nA customer-focused mindset with strong problem-solving abilities.\nHigh attention to detail and accuracy.\nComfortable working with Microsoft Office and business systems.\nAbility to work independently while collaborating effectively within a team.\nAdaptability and willingness to work in a fast-paced environment.\nExperience using ERP systems such as Epicor is advantageous but not essential.\nPreferred Qualifications\nPrevious experience supporting customer orders, sales administration, customer service, operations coordination, or order fulfilment activities is desirable.\nQualifications or studies in Business Administration, Operations, Commerce, Customer Service, or a related field are advantageous but not required.\nNote: Applicants must have the legal right to work in Edmonton Canada. Bradken is unable to provide visa or work permit sponsorship for this role. \nShift: Monday to Wednesday onsite. Thursday and Friday work from home\nWhy Join Bradken?\nAt Bradken, you'll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient, and sustainable resource operations.\nYou'll join a team that values collaboration, continuous improvement, and diverse perspectives. We support your growth through learning, development, and opportunities across our global business. Safety, respect, and wellbeing come first, so you can do your best work and enjoy life beyond it.\nWe Offer\nCareer progression and growth opportunities\n100% covered private health insurance (EPS)\nAnnual performance bonus\nLife and personal accident insurance provided by Bradken\nShort- and long-term disability coverage provided by Bradken\nPaid public holidays and vacation leave\nTraining opportunities and education reimbursement\nA safety-first culture\nLearning and development opportunities\nAn Employee Assistance Program for you and your family (Private Psychology Service 24/7)\nOur Hiring Process\nAs part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or alternative format at any stage, please let us know.\nBefore commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.\nWe respectfully request no recruitment agency approaches.\nBradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging, and flexible environment for our people. All employment decisions are based on merit, competence, performance, and business needs.","description_format":"text","description_chars":5154,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-23T16:10:33Z"},{"event":"close","at":"2026-09-24T01:11:26Z"},{"event":"reopen","at":"2026-09-26T04:53:11Z"},{"event":"close","at":"2026-09-27T20:29:42Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/bradken-order-fullfillment-coordinator","json_url":"https://alion.io/job/bradken-order-fullfillment-coordinator.json","meta":{"generated_at":"2026-09-28T06:04:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4209,"day_limit":5000,"remaining_today":791,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}