{"id":4077711,"url":"https://alion.io/job/brady-technologies-customer-technical-support","title":"Customer Technical Support","company":{"id":1434,"name":"Brady Technologies","domain":"bradytechnologies.com","url":"https://alion.io/company/brady-technologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-11T16:01:02Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:01:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Technical Support\nHalden, Norway (hybrid)\nBrady Technologies enables energy market participants to profit in new ways from the energy transition. We provide software solutions to support above market returns from trading, manage power operations, manage complex risks in evolving and volatile markets, impacted by increased decentralisation, diversity of asset types, the drive for decarbonisation, and ongoing regulatory change. Our customers include globally renowned utilities, independent power producers, renewable asset developers, energy and multi-commodity trading firms, oil & gas companies, hedge funds and other financial institutions, as well as state power grid operators.\nThe Customer Technical Support will be the the primary touch point for first and second line Support to Customer requests worldwide. Emphasis is on delivering a high level of Customer satisfaction through:\nProfessional and timely response to Customers\nDeveloping expertise in a specified portfolio of products\nAccurate expectation setting against contractually committed levels of service\nKey Accountabilities:\nDay to Day Support\nBe the first point of contact for 1st and 2nd line support via telephone and JIRA\nUnderstand Service Level Agreements and provide response within those parameters\nAcknowledge and accurately assign reported issues and escalate appropriately\nMonitor support queues across the portfolio and be pro-active in assigning incoming issues\nHandle all Customer calls and interactions in a professional manner to enhance Brady’s reputation for support\nCustomer issue ticket investigations and replication, detailed Customer issue ticket diagnosis, resolution and simulation of client user experiences\nInteraction with 3rd line advanced Senior Software Engineers to assist in resolving complex issues, accurately documenting details and reproduction steps (where required) - in JIRA\nInsert all relevant issues into the product backlog with all information to assist prioritisation\nAdvise and assist in the development and maintenance of user documentation\nAssist the software patch and delivery process\nProvide onsite customer support, including implementation support, as and when required\nApplication management tasks on Customers systems and report if any issues\nAssist with Customer expansion and implementation task\nAdministrative, Reporting and Compliance\nRegularly update JIRA with details showing the latest state of each support request ticket\nTrack time spent - by Customer and by issue\nKeep Customers and colleagues regularly informed on progress to the point of completion with escalation as per contracts\nManagement of internal systems that facilitate the Customer Support processes (e.g. databases, virtual servers, remote connectivity security, Cloud, Wiki)\nKeep relevant online documentation pages up to date in response to Customer documentation requests\nEnsure documentation includes answers to frequently asked questions for addition to the Wiki for easy Customer access\nFollow company procedures and draw to the attention of management any area for improvement\nKnowledge Development and Maintenance\nBuild and maintain knowledge and experience in Brady products and procedures to assist Customers and to further career enhancement within Brady\nDevelop knowledge on the market environment and business requirements of Customers to provide professional context\nCompetencies:\nSkills:\nAbility to provide a high level of Customer contact by setting correct expectations and aligning with Customer Ops goals\nExcellent communication skills both externally with Customers and internally with Product Owners and Engineering\nAbility to adapt to fast paced and changing environments\nAbility to write SQL queries\nAwareness of databases, virtual servers, remote connectivity security, Cloud, Wiki\nAbility to use internal and external collaboration tools such; Microsoft Teams, Webex\nKnowledge:\nGraduate with a numerate degree ideally in finance, business, economics, computer science, engineering, mathematics or other sciences, or equivalent experience\nUnderstanding of Finance, Energy Risk or commodities markets is desirable\nGeneral IT experience and exposure to online services, Windows platforms and infrastructure\nExperience of working in an application support role ideally with a software provider or financial services organisation\nKnowledge of Brady or competitive products and their business use\nExperience of using ticketing systems such as JIRA\nWhat We Offer:\nCompetitive compensation and benefits\nProfessional Development opportunities across products and roles\nFlexible working hours\nA global leader in commodity and energy trading software solutions\nPositive, values-driven culture\nGreat office locations and hybrid working\nIf you need any reasonable adjustments for any stage of the recruitment process, please let us know.\n*Brady collects and processes personal data relating to its applicants to manage the recruitment process. Brady is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. As an applicant of a role with Brady, your data will be processed in line with the Recruitment Privacy Notice. You will find this Privacy Notice here: https://www.bradyplc.com/recruitment-privacy-policy/. Please review and ensure that you understand the data processing terms.","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-11T16:01:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T17:01:36Z"},"pay":null,"html_url":"https://alion.io/job/brady-technologies-customer-technical-support","json_url":"https://alion.io/job/brady-technologies-customer-technical-support.json","meta":{"generated_at":"2026-11-11T17:01:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1434},"rest":"https://alion.io/mcp/rest/get_company?id=1434"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrady-technologies-customer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrady-technologies-customer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrady-technologies-customer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brady-technologies-customer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrady-technologies-customer-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4077711}},{"tool":"search_jobs","arguments":{"company":"bradytechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4077711},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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