{"id":2450704,"url":"https://alion.io/job/bragi-field-application-engineer-mobile-4","title":"Field Application Engineer - Mobile","company":{"id":670460,"name":"Bragi","domain":"bragi.com","url":"https://alion.io/company/bragi-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Mobile","role_family":"Mobile","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-18T13:03:45Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-10-13T22:41:15Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":117},"description":"Bragi is the audio platform that enables anyone to build smart audio products people love.\nWe were founded in Munich in 2013 and invented the true wireless category with The Dash, a full year before AirPods. Since then, we've invested more than $90 million in software and AI, and moved from building our own hardware to building the platform that makes everyone else's hardware smarter.\nToday, Bragi brings world-leading services onto audio devices: music platforms, AI providers and productivity tools, all controlled through natural interaction rather than screens and taps. Our platform already supports more than 30 million devices. Partners include Bose, Skullcandy and Tozo, alongside services such as Fireflies, TuneIn, Endel, SoundCloud and many more.\nAs AI moves off the screen and into the ear, audio is becoming one of the most personal ways people interact with technology. We're building the platform that makes that possible, and the work you do here ships to millions of people.\nField Application Engineer - Mobile, Shenzhen-based\nAs a Field Application Engineer, you will support our Shenzhen Sales team by acting as the technical bridge between Bragi, our partners, and customers in the Chinese market. You will help customers successfully evaluate, integrate, test, and launch our technologies, with a focus on mobile SDK integration, Bluetooth/audio behavior, connected devices, and customer-facing technical support.\nThis is a remote role based in Shenzhen, China\nTasks\nSupport customers and partners during product evaluation, integration, development, testing, and production\nProvide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior\nReproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers\nWork closely with sales teams to support customer discussions, design-in activities, and new business opportunities\nManage customer samples, collect technical feedback, and share insights with internal product and engineering teams\nReview and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed\nTravel for on-site customer support when required\nRequirements\nExperience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role\nStrong experience with mobile app or mobile SDK integration\nStrong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation\nAbility to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way\nProactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently.\nFluent Chinese and English, both spoken and written\nNice to Have\nUnderstanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices\nExperience with embedded systems or firmware integration\nExperience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms\nExperience with hardware debugging tools, protocol analyzers, or simulation tools\nBackground in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains\nBenefits\nThe ability to be part of actively contributing to Bragi's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe\nExciting and challenging projects that will change how audio is consumed forever\nWork hand in hand with worldwide-known audio brands\nA chance to deliver a delightful experience to 50m+ users in the next 12 months (existing base is 30m+)\nHome-office and flexible working hours\nA flexible Learning & Development program, choose where you want to improve 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