{"id":3861525,"url":"https://alion.io/job/brain-box-coordinator-support-australian-clientday-shift","title":"Coordinator Support (Australian Client/Day Shift)","company":{"id":4459893,"name":"Brain Box","domain":"brain-box.com.au","url":"https://alion.io/company/brain-box","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T09:47:30Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T12:28:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Brainbox\nBrainbox is a unique BPO that focuses not only on delivering excellent service but also on fostering an amazing culture. Rooted in our core value of 'Always Be Kind', we prioritise kindness in every policy, decision and action. Our Philippines management team is composed entirely of Filipinos, and we provide unlimited training and HMO benefits from day one to help our people grow and become their best selves.\nThe Role\nWe are looking for a Coordinator Support to provide administration and coordination support to an Australian program team. You will keep schedules, records, documents and follow-ups moving so the team can stay focused on delivering their programs. This role suits someone organised and dependable who enjoys being the person who keeps things on track.\nOur client is an Australian not-for-profit organisation that delivers community health programs across metropolitan and regional areas, working alongside partner health services and funded through grants and sponsorship.\nKey Duties\nVisit Coordination and Scheduling\nBuild and maintain the clinic visit schedule against fixed visit dates.\nConfirm visit details with schools, community health services and internal teams.\nSpot date clashes, gaps or changes early and raise them with the Outreach Coordinator the same day.\nConsent and Records\nSend, track and follow up consent forms until every one is returned before the visit date.\nEnter and check records daily in the client's records system.\nKeep records accurate, complete and ready for clinical use.\nReporting and Administration\nMaintain tracking spreadsheets and prepare regular reports on visits, consents and outcomes.\nManage shared inboxes, files and general outreach administration.\nPrepare documents and presentations using Microsoft Office.\nStakeholder and Funding Support\nPrepare written correspondence to external stakeholders.\nGather data and supporting information for funding reports and acquittals.\nRequirements\nEssential\nProven experience running a deadline-driven schedule with minimal supervision.\nDemonstrated experience following up outstanding forms, documents or replies from multiple people until every item is closed out against a fixed date.\nDaily data entry and checking in a client, case or records management system, not spreadsheets alone.\nAdvanced Microsoft Excel skills, including building and maintaining your own tracking spreadsheets. Proficient in Word and PowerPoint.\nExcellent written English, with experience writing directly to external stakeholders.\nClear, friendly communication skills and the ability to build rapport with families, community partners and colleagues.\nStrong attention to detail, with your own routine for checking work before it goes out.\nRaises issues promptly rather than waiting to fix them later.\nAble to work independently to a fixed weekly rhythm with work reviewed by exception.\nPreferred\nAdministration experience in health, community services or the not-for-profit sector.\nExperience supporting Australian clients.\nBenefits\nPerks\nAttractive and competitive salary\nTenure-based and performance-based incentives\nPaid time off\nUnlimited cash incentives for hired referrals\nEngagement and Recognition programs\nHMO on day 1\nWork-life balance with a 37.5h week and free weekends\nInternational career growth and clients\nOpportunities to travel abroad\nModern air-conditioned offices, (easy public transportation access), near residences, malls and restaurants\nFun and inclusive working environment and great working culture\nDedicated local support with local Management, HR, onboarding, payroll and ICT\nAccess to unlimited training and micro-competencies to advance your skills\nThis role is subject to a number of skills and possible online practical tests.\nThis position is an onsite role at our Pampanga office. 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