{"id":3062219,"url":"https://alion.io/job/brain-box-therapeutic-coordinator-australian-clientday-shift","title":"Therapeutic Coordinator (Australian Client/Day Shift)","company":{"id":4459893,"name":"Brain Box","domain":"brain-box.com.au","url":"https://alion.io/company/brain-box","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-11T17:50:40Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About Brainbox\nBrainbox is a unique BPO that focuses not only on delivering excellent service but also on fostering an amazing culture. Rooted in our core value of ‘Always Be Kind’, we prioritise kindness in every policy, decision and action. Our Philippines management team is composed entirely of Filipinos, and we provide unlimited training and HMO benefits from day one to help our people grow and become their best selves.\nThe Role\nWe are looking for a Therapeutic Coordinator who will run the monthly supervision, audit and wellbeing cycle for a team of therapeutic care workers. You will lead reflective supervision sessions, audit practice against set standards, review incidents for learning, and support staff wellbeing and development. You will work closely with the client’s Practice Lead, who reviews your output.\nOur client is a New South Wales provider of therapeutic out of home care for young people. This is a supervision and quality practice role, not a casework role. It suits someone who wants to build a career in supervision rather than carry a caseload.\nKey Duties\nSupervision and Reflective Practice\nSchedule and run regular one to one supervision and reflective practice sessions with therapeutic care workers.\nKeep a written record of each session and track agreed actions through to closure.\nFollow up overdue sessions without being prompted.\nAudit and Compliance\nAudit records and practice against the client’s templates and standards.\nWrite clear findings that separate what happened from what needs to change.\nMaintain the audit tracker and report results to the Practice Lead.\nIncident Review and Practice Learning\nReview incidents and identify practice learning for the team.\nPrepare learning summaries and share them with workers and the Practice Lead.\nEscalate concerns early and in writing through the client’s set escalation points.\nWellbeing, Resilience and Development\nMonitor worker wellbeing and resilience, and raise concerns promptly.\nIdentify development needs and support workers’ ongoing learning.\nRequirements\nRequirements\nCompleted degree in Social Work, Psychology, Counselling, Community Services, Youth Work or a related discipline.\nProven experience supervising, coaching or mentoring frontline staff, preferably in the healthcare setting\nExcellent written and verbal English, with the ability to produce high quality documentation such as case notes, reports and learning summaries.\nStrong organisational skills, with experience managing your own schedule, tracker or audit cycle.\nKeen attention to detail.\nConfident raising concerns early and in writing.\nExperience in NGO, LGU, allied health or school based supervision is welcome.\nBenefits\nAttractive and competitive salary\nTenure-based and performance-based incentives\nPaid time off\n37.5h week and free weekends\nUnlimited cash incentives for hired referrals\nEngagement and recognition programs\nHMO on day 1\nInternational career growth and clients\nOpportunities to travel abroad\nModern air-conditioned offices along MacArthur Highway (easy public transport access), near residences, malls and restaurants\nFun and inclusive working environment and great working culture\nDedicated local support with local Management, HR, onboarding, payroll and ICT\nAccess to unlimited training and micro-competencies to advance your skills\nThis role is subject to a number of skills and possible online practical tests.\nThis position is an onsite role at our Pampanga office. 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