{"id":363719,"url":"https://alion.io/job/brain-co-it-engineer-mena","title":"IT Engineer, MENA","company":{"id":2051367,"name":"Brain Co.","domain":"brain.co","url":"https://alion.io/company/brain-7","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":32,"ghost_share":0.25,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates","Doha, Qatar"],"countries":["AE","QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Okta","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"Google Workspace","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-05-19T11:38:30Z","employer_posted_date":"2026-05-19","last_verified_at":"2026-10-17T20:24:14Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":150},"description":"Our Mission\nRebuild how the world works, to make institutions work better for the people they serve.\nAbout Brain Co.\nBrain Co. builds AI-native operating systems for large, regulated institutions. Each system is built for a specific industry, powered by agents that push real workflows forward. Underneath it all is Atlas, our proprietary platform that keeps customers in control, secure by design, and never locked into one model.\nWhy Now\nBrain Co. is entering its next phase of production deployments on a national scale with an elite team built from Palantir, Google, Meta, and Nvidia, and a growing footprint across government, insurance, health, and financial services.\nJoining now means shaping both the company and a new category of applied AI. Every project here ships to production and is expected to create measurable customer value and impact.\nYou'll work alongside exceptional peers on some of the hardest problems in applied AI. It’s the kind of work you'll still be proud of in ten years from now.\nThe Role\nAs our IT Support Engineer, you’ll be the frontline of our IT operations - keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.\nWhat You’ll Work On\nHelp Desk & Employee Support\nFirst-line IT support for a 70+ person team - hardware, software, and account issues\n\nOn-site and remote support across macOS and Windows\n\nMaintain runbooks and self-service resources to reduce repeat requests\n\nOnboarding\nOwn Day 1 setup end-to-end: accounts, devices, and Okta provisioning\n\nExecute provisioning workflows and fulfill access requests per our access entitlement model\n\nCoordinate with HR and hiring managers on start dates and equipment needs\n\nOffboarding\nRun offboarding on last days: disable accounts, revoke access, recover equipment\n\nKeep offboarding logs accurate and audit-ready for SOC 2\n\nAccess Requests\nOwn the access request queue and fulfill approved requests within our 2-hour SLA\n\nRoute Tier 2/3 requests to the right approvers and track to resolution\n\nAV, Network & MENA Offices\nSupport conference room AV across office locations - setup, troubleshooting, and keeping meetings running\n\nHelp maintain office network infrastructure and troubleshoot connectivity issues\n\nServe as the IT point-of-contact for our MENA offices - remote support, new hire setup, and hardware logistics\n\nYou Might Be a Great Fit If You…\nHave 2+ years of IT support or helpdesk experience, ideally at a startup\n\nAre comfortable in Okta - provisioning, groups, and SSO troubleshooting\n\nHave run onboarding and offboarding workflows and understand the security stakes\n\nAre organized and dependable - you juggle open requests without dropping the ball\n\nCommunicate clearly with non-technical employees\n\nWork independently and surface issues proactively\n\nBonus points for:\nGoogle Workspace administration\n\nMDM experience (Jamf, Kandji)\n\nSOC 2 access control or IT audit exposure\n\nBasic scripting (Python, Bash)\n\nWhy Join Us\nReal ownership from day one - you’ll run IT operations, not just execute tickets\n\nWork at a company 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