{"id":3767798,"url":"https://alion.io/job/brainforce-reservations-manager","title":"Reservations Manager","company":{"id":669223,"name":"Brainforce","domain":"brainforce.io","url":"https://alion.io/company/brainforce","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Paphos, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1900,"max":2300,"currency":"EUR","period":"month","gross":true,"usd_annual":30984},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T20:38:24Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T01:09:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are currently recruiting for a Reservations Manager on behalf of our client, a luxury hospitality group. The role is based in Paphos, Cyprus.\nThe Reservations Manager is responsible for the efficient daily operation of the Reservations Department, ensuring the highest standards of guest service, accuracy, and revenue optimization. Working closely with the Group Head of Reservations, the Reservations Manager oversees reservations activities, supports team performance, monitors booking processes, and ensures that all reservations are handled professionally in line with the standards of a 5-star luxury hotel.\nThe role requires strong operational leadership, excellent attention to detail, commercial awareness, and the ability to deliver exceptional service experiences while maximizing room revenue and occupancy opportunities.\nKey Responsibilities\nManage daily operations of the Reservations Department under the direction of the Group Head of Reservations. \nSupervise, coach, and support the Reservations team to achieve service and performance standards. \nEnsure accurate handling of all reservations, amendments, cancellations, and special requests. \nMaintain high standards of guest communication and deliver exceptional 5-star service. \nMonitor reservation accuracy, system updates, and compliance with hotel procedures. \nSupport revenue optimization through inventory control, upselling, and rate management. \nCoordinate with Revenue Management, Front Office, Sales, and other departments. \nHandle escalated guest inquiries and reservation-related issues professionally. \nAssist with team training, performance monitoring, and continuous improvement. \nPrepare reports and support departmental objectives, strategies, and operational improvements.\nPerform any other related duties and responsibilities as assigned by the Group Head of Reservations. \nRequirements\nMinimum 7 years of experience in hotel reservations, preferably within a luxury or 5-star hotel environment. \nExcellent command of the English language; additional languages are an advantage. \nStrong computer literacy.\nStrong knowledge of hotel reservation procedures, PMS, CRS, and booking systems. \nGood understanding of room inventory management, rates, and revenue optimization principles. \nExcellent communication and interpersonal skills. \nStrong leadership, organizational, and problem-solving abilities. \nHigh attention to detail and accuracy in handling reservations. \nAbility to manage guest requests, complaints, and complex reservation situations professionally. \nStrong customer service mindset with a commitment to luxury hospitality standards. \nAbility to work under pressure, prioritize tasks, and manage multiple responsibilities. \nProfessional attitude, integrity, confidentiality, and strong teamwork skills.\nBenefits\nMonthly gross salary between €1900 - €2300, depending on qualifications and experience\nProvident Fund \nStaff discounts\nFree meals on duty\nEmployee Appreciation Program and Reward Scheme\nGreat work-life balance\nAccess to world-class facilities and working with a dynamic and passionate team\nComprehensive new staff induction programmes\nGroup-wide professional development opportunities across countries and properties\nContinuous training opportunities","description_format":"text","description_chars":3265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-11-04T20:38:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:3","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":30984,"is_top_pay":false},"html_url":"https://alion.io/job/brainforce-reservations-manager","json_url":"https://alion.io/job/brainforce-reservations-manager.json","meta":{"generated_at":"2026-11-07T01:28:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669223},"rest":"https://alion.io/mcp/rest/get_company?id=669223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrainforce-reservations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrainforce-reservations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrainforce-reservations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brainforce-reservations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrainforce-reservations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3767798}},{"tool":"search_jobs","arguments":{"company":"brainforce.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3767798},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}