{"id":1630943,"url":"https://alion.io/job/brainkind-support-services-team-leader-norfolk","title":"Support Services Team Leader - Norfolk","company":{"id":2413302,"name":"Brain Kind","domain":"brainkind.org","url":"https://alion.io/company/brainkind","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-28T13:06:28Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Support Services Team Leader - Norfolk\n\nLocation: Yarmouth Road \n\nSalary: £14.21 per hour\n\nHours: 35 Hours per week\n\nAbout us:\n\nBrainkind supports people with an acquired brain injury and complex needs such as cognitive, physical, and/or emotional difficulties, including physical and verbal aggression, impaired social functioning, and disinhibited behaviour.\nOur highly skilled team offer compassionate and specialised person-centred care, in a safe andmodern environment. Our multidisciplinary team, led by psychiatrists and neuropsychologists, includes occupational therapists, physiotherapists, rehabilitation support workers, nurses, speech and language therapists, social workers, and therapy assistants to deliver the very best in neurological care and rehabilitation.\nWorking collaboratively with external professionals, we ensure a holistic approach to rehabilitation and outcomes, with the people we support actively involved in reviewing their progress. We promote the involvement of families as an important part of the rehabilitation process during and after admission.\n\nMAIN PURPOSE \nTo contribute to and have responsibility for providing quality social and vocational support services for service users within a specified group at a specified location or group of locations.\nTo lead, supervise and develop a team of support workers to ensure the needs of the service users are met according to their individual support plan in line with company policy and procedures and regulatory standards.\n\nMAIN TASKS AND RESPONSIBILITIES\n\nThe Team Leader is expected to be fully competent in all aspects of the Support Worker.\nEstablish and maintain professional relationships with stakeholders in order to compliment and contribute to the positive reputation of the company.\nTo provide line management to a designated team of staff within a specified group at a location or group of locations within the allocated division.\nTo undertake any reasonable traveling requirements in order to fulfil the tasks and responsibilities of the role. This may include supporting other locations within the Division as required.\nTo set and communicate high standards of care and professional conduct within the team supervised.\nTo lead and support compliance with Brainkind quality audits.\nTo lead and support in health and safety duties as appropriateTo contribute information for the accurate notification of incidents/accidents/safeguarding as appropriate.\nRepresent Brainkind at meetings and seminars and any other external events, where appropriate.\nContributing to effective liaison with stakeholders and external agencies with local authorities, families, advocates, GPs, local safeguarding teams, other DT departments and professionals within the realms of Health and Social Care that have an impact on service provision in consultation with senior colleagues.\nTo monitor and be responsible for the day to day spending at the location, to include Trust and service user monies.\nTo empower staff and service users to maintain a homely environment.\nTo plan and organise in advance staff rotas to include annual leave, training and an appropriate skills mix, ensuring that the staff rota compliments service user needs and individual programmes and meets contractual obligations to commissioners.\nEnsure Administration of Medication is effectively managed, audited, ordered and stored in line with individual service user requirement and Brainkind Policy and Procedures. \nTo be responsible and manage in line with local procedures various resources e.g. Walkie Talkies, location keys, IPad and mobile phones etc \nTo contribute to the recruitment, selection and induction of support staff.\nTo supervise, appraise, develop and train within a designated group of support workers.\nTo contribute attend, plan and participate in staff meetings as appropriate.\nTo contribute to, monitoring and facilitation of training.\nComply and contribute to staff management , including capability, grievance , attendance and discipline, including where appropriate the accurate and timely completion of staff timesheets.\nAbout you:\nExcellent working knowledge of Microsoft Office, specifically word, excel, outlook and internet use.\nNVQ / QCF level 3 HSC or willingness to work towards within 12 months\nPrevious experience of working in a care setting\nKnowledge of current relevant legislation relating to care standards, health and safety and food hygiene\nDemonstrate ability to be flexible and adaptable in approach, being able to prioritise , plan and organise the work load\nDemonstrating a customer focused approach and a professional attitude\nIT skills including the ability to open and send emails using Outlook, the ability to use Microsoft office and the ability to navigate the internet\n\nRewards: \nYou can look forward to excellent benefits, including:\nA salary of £14.21 per hour\n33 days annual leave inclusive of bank holidays2\nBuy and sell up to 5 days annual leave\nSimply Health Plan; helps to cover the cost of routine healthcare treatments. Further information can be found at www.simplyhealth.co.uk/about-us\nAccess to our Employee Assistance Programme (EAP)\nExcellent training and support\nGroup life assurance\nEye voucher scheme\nFree parking\nCompany Pension\nLong Service and Staff Awards\n\n To join our friendly team, click the Apply Now button.\n\n**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **\n\n*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*\n\nBrainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.","description_format":"text","description_chars":6093,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:22:18Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.546,"p_room":0.28,"age_days":64,"expected_fill_days":20,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/brainkind-support-services-team-leader-norfolk","json_url":"https://alion.io/job/brainkind-support-services-team-leader-norfolk.json","meta":{"generated_at":"2026-10-28T16:20:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22071,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2413302},"rest":"https://alion.io/mcp/rest/get_company?id=2413302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrainkind-support-services-team-leader-norfolk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrainkind-support-services-team-leader-norfolk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrainkind-support-services-team-leader-norfolk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brainkind-support-services-team-leader-norfolk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrainkind-support-services-team-leader-norfolk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1630943}},{"tool":"search_jobs","arguments":{"company":"brainkind.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1630943},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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