{"id":1139382,"url":"https://alion.io/job/brainlake-advertising-business-transformation-manager","title":"Business Transformation Manager","company":{"id":4336,"name":"Brainlake Advertising","domain":"brainlakeadvertising.com","url":"https://alion.io/company/brainlakeadvertising","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":108000,"period":"year","method":"role_country_seniority_unknown","sample_n":161},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BPMN","optional":false},{"name":"FigJam","optional":false},{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-09-23T09:59:16Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T17:36:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re looking for an experienced, hands-on Business Transformation Manager to lead discovery, analyze how businesses operate today, and design better processes, services, and ways of working.\nYou’ll work directly with clients and senior stakeholders to uncover business challenges, facilitate discovery workshops, analyze current operations, identify improvement opportunities, and define practical future-state solutions.\nYour role doesn’t stop at recommendations. You’ll translate transformation opportunities into clear requirements, improved processes, measurable outcomes, and implementation-ready documentation that product, design, and technology teams can execute.\nThis is a client-facing consulting role for someone who can independently lead conversations, challenge assumptions, bring structure to complex problems, and drive work from discovery and analysis through future-state definition and implementation handover.\nRequirements\nWhat You'll Do\nPlan and facilitate discovery and transformation workshops with business leaders, process owners, operational teams, and technical stakeholders\nConduct stakeholder interviews and analyze how the business actually operates across people, processes, systems, data, and customer touchpoints\nMap current-state (as-is) processes and workflows, including handoffs, business rules, approvals, exceptions, dependencies, and pain points\nValidate business problems and identify underlying root causes using stakeholder inputs, operational evidence, and available performance data\nIdentify and prioritize opportunities to improve efficiency, customer experience, service quality, and operational performance\nDesign future-state (to-be) processes, workflows, service journeys, and operating approaches\nDefine how roles, responsibilities, processes, systems, and touchpoints need to change to enable the future state\nTranslate transformation opportunities into clear business requirements, functional requirements, user stories, and measurable acceptance criteria\nDefine expected business benefits, KPIs, performance measures, and success criteria\nWork closely with product, service design, UX, technology, data, and engineering specialists to assess feasibility, constraints, integrations, and implementation dependencies\nDevelop clear process maps, transformation recommendations, requirements, roadmaps, and solution documentation\nLead stakeholder reviews, challenge conflicting or unclear requirements, and drive alignment and decisions\nMaintain traceability between the original business problem, identified opportunities, proposed solutions, requirements, and expected outcomes\nManage assumptions, open questions, dependencies, decisions, and actions through to resolution\nSupport the transition from strategy into execution, ensuring delivery teams receive a clear and practical implementation handover\nYou’re Our Match If You Have\n5+ years of experience in Business Transformation, Management Consulting, Digital Transformation, Business Analysis, Service Design, or a related discipline\nProven experience independently leading transformation engagements from discovery and analysis through future-state definition and implementation handover\nStrong workshop facilitation, interviewing, and senior stakeholder management skills\nStrong experience analyzing and redesigning business processes, workflows, and operating models\nAbility to understand complex business operations and turn ambiguity into clear, structured solutions\nExperience mapping current-state and future-state processes\nStrong ability to identify root causes rather than simply documenting stakeholder requests\nExperience identifying and prioritizing transformation opportunities based on business value, customer impact, feasibility, and effort\nAbility to translate business needs into clear requirements and implementation-ready documentation\nExperience defining KPIs, expected benefits, and measurable outcomes\nGood understanding of customer journeys and service design principles\nSufficient technical understanding to work confidently with specialists across systems, data, APIs, integrations, automation, and digital platforms\nAbility to challenge assumptions and conflicting requirements constructively\nExcellent written communication, presentation, storytelling, and visual documentation skills\nStrong organizational skills with the ability to independently drive work and outstanding decisions through to completion\nExperience working within consulting or professional services is highly preferred\nExperience across digital transformation, enterprise systems, workflow automation, or AI-enabled transformation is an advantage\nExperience with customer journey mapping, service blueprinting, or user research is an advantage\nFamiliarity with BPMN and tools such as Miro, FigJam, Visio, Lucidchart, or similar\nUp-to-date knowledge of AI-powered research, analysis, process mapping, documentation, and productivity tools, with the ability to use them to accelerate transformation work\nComfortable working in complex client environments and on-site when required","description_format":"text","description_chars":5085,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Advertising"],"lifecycle":[{"event":"open","at":"2026-09-23T09:59:16Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T19:04:11Z"},"pay":null,"html_url":"https://alion.io/job/brainlake-advertising-business-transformation-manager","json_url":"https://alion.io/job/brainlake-advertising-business-transformation-manager.json","meta":{"generated_at":"2026-09-23T19:04:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}