{"id":588251,"url":"https://alion.io/job/braintrust-platform-support-engineer-2","title":"Platform Support Engineer","company":{"id":47995,"name":"Braintrust","domain":"braintrust.dev","url":"https://alion.io/company/braintrust-dev","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Braintrust","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"IAM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"TypeScript","optional":false},{"name":"ClickHouse","optional":true},{"name":"Cloudflare","optional":true},{"name":"LLM","optional":true},{"name":"OpenAI","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-09-09T15:16:27Z","employer_posted_date":null,"last_verified_at":"2026-09-09T15:16:27Z","board_verified":false,"closed_at":null,"days_open":54,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":54},"description":"About the company\nBraintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.\nTeams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.\nAbout the role\nOur largest customers don't just use Braintrust - they run it. They deploy our stack inside their own AWS, Azure, and GCP accounts, behind their own VPCs, under their own compliance requirements, at their own scale. When a hybrid deployment stalls, when ingest backs up, when a query that was fast last week isn't, they come to us. Platform Support is the team that owns that. We're the technical front line for infrastructure, performance, and reliability.\nWe're hiring Platform Support Engineers at both mid and senior levels to join a small, high-ownership team. You'll work shoulder to shoulder with our Cloud Infrastructure and Engineering teams, and alongside our Developer Support Engineers, who own the SDK and API side of the customer experience. If you like hard infrastructure problems, and you like them more when a real customer is on the other end, this is the role.\nWhat you'll do\nOwn customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP - from first install through steady-state operation.\nDebug real infrastructure problems: Kubernetes workloads, Terraform state, networking and VPC configuration, IAM and permissions, TLS, and cloud-provider quirks.\nDiagnose performance and reliability issues in the backend - ingest throughput, query latency, database and object-store behavior - using logs, metrics, and traces to get to cause rather than symptom.\nLead incident response for customer-impacting issues: triage, communicate clearly while it's still on fire, and drive it to resolution.\nShip fixes. Submit PRs to our backend services, Terraform modules, and deployment tooling rather than handing every problem to Engineering.\nBuild the tooling that makes the next one easier - diagnostics, health checks, preflight validation, and self-service paths that let customers unblock themselves.\nWrite and maintain the runbooks and deployment documentation that turn one hard-won answer into a permanent one.\nFeed patterns back to Engineering and Product, so the recurring failure modes stop recurring.\nParticipate in an on-call rotation for critical customer issues.\nWhat we're looking for\nExperience in a customer-facing technical role - Support Engineering, SRE, DevOps, Solutions Architecture, or Infrastructure Engineering - or backend/infra engineering experience with real appetite for customer work.\nStrong Kubernetes fundamentals: you can deploy, debug, and scale actual workloads, and read a failing pod's story from its events and logs.\nHands-on Terraform, and depth in at least one major cloud (AWS strongly preferred).\nComfort in a backend codebase - Python, TypeScript, or Go - enough to reproduce a bug, trace it to its source, and fix it.\nFluency with observability tooling, and the instinct to reach for data before opinion.\nClear, calm, direct communication under pressure, especially when the customer is technical, blocked, and losing time.\nOwnership. You take a problem personally and follow it until the customer is running again.\nBonus points for\nSupporting self-hosted or on-prem enterprise software, especially in regulated environments.\nMulti-cloud experience, particularly Azure or GCP alongside AWS.\nDatabase and data-infrastructure depth - Postgres, ClickHouse, or similar analytical stores.\nExperience with observability, ML infrastructure, or developer platforms.\nFamiliarity with LLM APIs and how teams are building and evaluating agents in production.\nHaving built support or diagnostic tooling that measurably reduced ticket volume.\nWhy join Braintrust\nWork on genuinely hard infrastructure problems, at the scale and pace of the teams building the best AI products in the world.\nJoin a team early enough to shape how it operates - its standards, its tooling, and its bar.\nSit close to both the customer and the code, with the mandate to fix things in either direction.\nBenefits include\nMedical, dental, and vision insurance\nDaily lunch, snacks, and beverages\nFlexible time off\nCompetitive salary and equity\nWifi & cellphone stipend\nEqual opportunity\nBraintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","description_format":"text","description_chars":4754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Development Tools","AI Evaluation & Observability"],"lifecycle":[{"event":"open","at":"2026-09-10T08:38:51Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.291,"p_room":0.35,"age_days":53,"expected_fill_days":14,"reasons":["seen:53","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/braintrust-platform-support-engineer-2","json_url":"https://alion.io/job/braintrust-platform-support-engineer-2.json","meta":{"generated_at":"2026-11-02T21:29:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30028,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47995},"rest":"https://alion.io/mcp/rest/get_company?id=47995"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbraintrust-platform-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbraintrust-platform-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbraintrust-platform-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/braintrust-platform-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbraintrust-platform-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":588251}},{"tool":"search_jobs","arguments":{"company":"braintrust.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":588251},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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