Sales Support Representative
About Brand Junkie
Who We Are
Brand Junkie is a full-service branding and merchandising partner. From concept to delivery, we design, customize, and fulfill in-house - offering creative design, branding compliance, production, e-commerce store management, and distribution all under one roof. Our focus on quality, precision, and speed ensures every product makes an impact.
What Drives Us
- Embracing today’s brand-centric buyer and delivering products that inspire lasting connections.
- Upholding strict branding compliance to protect and elevate the brands we represent.
- Offering end-to-end service-from design and personalization to hosting, fulfillment, and marketing.
Our Mission
"Connecting people & brands // Moving hearts & minds"
We partner with some of the most coveted brands in the world to deliver promotional items that create genuine “brand love” for our clients and their audiences.
Our Culture
We’re a team of creators, problem-solvers, and doers who thrive on collaboration, hustle, and results. Every day brings new challenges, fresh ideas, and opportunities to push boundaries. At Brand Junkie, we set the standard, and we have fun doing it.
About the role
The Sales Support Representative serves as administrative support to the sales and account management teams. This role ensures accurate order fulfillment, proactive communication with customers and vendors, and alignment with company standards to maintain the overall health of customer accounts.
What you'll do
- Supports the sales team in maintaining the overall health of accounts.
- Completes tasks delegated from sales management to ensure orders are fulfilled correctly and customer communication meets company standards.
- Communicates proactively and professionally with customers and vendors.
- Facilitates internal processes to ensure projects are completed within production timeframes and meet customer expectations.
- Assists with art requests for customer and vendor approval.
- Maintains basic knowledge of customer-specific standards.
- Collaborates with internal departments to support the sales delivery process.
- Assists in preparing reports and presentations for client meetings.
- Enters and updates sales order information in company systems.
- Performs other related duties as assigned.
- Maintains cleanliness and organization of the work area.
- Complies with all company standards as outlined in the employee handbook.
Qualifications
- High school diploma or general education degree (GED) required.
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Ability to work collaboratively across departments
- Proficiency in Microsoft Office Suite and CRM systems
- Attention to detail and commitment to quality
- Previous experience in a sales support or administrative role preferred