{"id":1675254,"url":"https://alion.io/job/brandability-account-manager-3","title":"Account Manager","company":{"id":2501911,"name":"One moment, please...","domain":"brandability.com","url":"https://alion.io/company/brandability","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":154000,"period":"year","method":"role_country_seniority_unknown","sample_n":7560},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-29T18:08:36Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T21:04:13Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Description\nThe Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.\nWhile the Business Development Manager leads relationship development and business growth, the Account Manager owns the operational execution that allows customers to receive timely, accurate, and professional service. Together, the Account Manager and Business Development Manager are responsible for achieving a minimum of $1 million in annual combined sales.\nEssential Duties and Responsibilities\nAccount Management\nManage customer orders from initial quote through production, shipment, and delivery.\nPrepare accurate quotes, sales orders, and purchase orders.\nCoordinate artwork approvals and production timelines.\nMonitor order status to ensure deadlines are met.\nMaintain accurate customer and order information within company systems.\nCustomer Service\nServe as the primary day-to-day contact for customer questions regarding active orders.\nProvide timely communication regarding order status, shipping updates, and issue resolution.\nDeliver an exceptional customer experience through responsiveness and attention to detail.\nEscalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.\nVendor Management\nCommunicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.\nResolve vendor issues proactively to minimize customer impact.\nEnsure vendor compliance with quality and delivery expectations.\nTeam Collaboration\nWork closely with the assigned Business Development Manager to support account growth.\nCommunicate customer needs, challenges, and opportunities.\nAssist with preparing customer presentations, samples, and proposals.\nSupport sales initiatives by providing operational expertise.\nRequirements\nQualifications\nBachelor's degree preferred or equivalent customer service/account management experience.\nExperience in promotional products or a related industry preferred.\nExcellent organizational and multitasking skills.\nStrong attention to detail.\nOutstanding written and verbal communication skills.\nAbility to manage multiple deadlines in a fast-paced environment.\nProficiency with Microsoft Office and order management software.\nCore Competencies\nCustomer Service Excellence\nOrganization\nAttention to Detail\nCommunication\nTeamwork\nTime Management\nProblem Solving\nVendor Management\nAccountability\nAdaptability\nKey Performance Indicators (KPIs)\nOrder accuracy\nOn-time order completion\nCustomer satisfaction\nVendor issue resolution\nQuote turnaround time\nOrder processing efficiency\nTeam achievement of at least $1 million in annual combined sales\nInternal collaboration and communication","description_format":"text","description_chars":3012,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T08:10:57Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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