{"id":2905727,"url":"https://alion.io/job/brandbastion-support-implementation-specialist","title":"Support & Implementation Specialist","company":{"id":670463,"name":"BrandBastion","domain":"brandbastion.com","url":"https://alion.io/company/brandbastion","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":113000,"period":"year","method":null,"sample_n":6116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Intercom","optional":false},{"name":"Slack","optional":false}],"status":"closed","first_seen_at":"2026-07-20T00:00:00Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-21T16:46:12Z","board_verified":false,"closed_at":"2026-10-21T16:46:12Z","days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"Full-time | Remote | B2B SaaS | AI + Social Tech\nAre you a tech-savvy problem-solver with a builder’s mindset? Do you thrive in fast-paced environments where no two days are the same? BrandBastion is redefining 24/7 support, and we’re looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and most human support in the industry.\nWhy this role matters\nWe're not just answering tickets. We're building the future of support, instant, AI-powered, and truly human. You’ll be the heartbeat of our support operations, sitting at the intersection of:\nReal-time chat, email, and internal team support\nPlatform expertise and troubleshooting\nClient onboarding and implementation\nProduct feedback and operations scaling\nWhat You’ll Do\nBe the first line of instant help: Provide live chat, email, and Slack support with clarity, urgency, and empathy, no waiting, no forms, just real help.\nConfigure and maintain client accounts: Partner with Customer Success Managers during new client implementations by setting up client accounts in the backend, applying custom configurations, making ad hoc updates as needs evolve, and ensuring each account is ready for a smooth go-live.\nSolve fast, go deep: Troubleshoot platform issues end-to-end. Use tools like Intercom, Knowledge Base, ChatGPT, Loom, or your own creativity to get answers fast.\nPartner cross-functionally: Collaborate with Product, Engineering, and CX teams to identify issues, document feedback, and ship smarter processes.\nOwn the inbox, build the future: Take full ownership of client support requests, from first response through resolution. You’ll troubleshoot independently, know when to escalate, and keep customers informed with clear, proactive updates. When you’re not in support mode, you’re building documentation, playbooks, FAQs, platform fixes, and smarter workflows.\nRequirements\nWhat We’re Looking For\nB2B SaaS experience (2-4 years minimum) in support, implementation, or technical account roles, ideally from a fast-moving startup or scale-up.\nExcellent communication: You enjoy supporting and helping customers. You communicate clearly, proactively, and personably, build trust through transparency, and always sign off with your name.\nTech-savvy and resourceful: You troubleshoot independently, love learning new tools, and figure things out even when there’s no step-by-step guide.\nSocial media fluency: Bonus points if you’ve worked in a social or community-led platform, or just love staying ahead of social nuances and trends (this includes world events - pop culture to politics and everything in between). \nBuilder’s mentality: You document as you go, question the status quo, and constantly improve how things work.\nIndependent and accountable: You are a self-starter who can manage your workload, prioritise effectively, and make thoughtful decisions with limited supervision. You are comfortable working through ambiguity, asking smart questions when needed, and taking ownership until the work is done.\nEmotionally intelligent: High EQ with the ability to turn friction into connection.\nOur North Star\nWe aim to redefine customer support:\nInstant, AI-powered, and truly human when it matters most. No queues. No friction. Just real help, 24/7.\nWe design every experience for speed, resolution, and scale - and we build with the belief that support is not a cost center, it’s a conversion and loyalty engine.\nBenefits\nAbout Us\nAt BrandBastion, we help brands like Netflix, Red Bull, NARS, and Uber maximize social engagement across organic and paid - while keeping communities safe and conversations meaningful. Our platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale.\nWe are female-founded, globally remote, and built for those who love autonomy, impact, and speed.\nAt BrandBastion, high performers shape their own path. You’ll have opportunities to:\nLead strategic initiatives that impact our AI-first approach.\nAdvance into senior leadership roles based on performance.\nWork with global brands at the forefront of digital engagement.\nBe part of a fast-growing AI-first company leading the future of brand protection and community management.\nOpportunities for global team meets\nFlexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.\n*Please make sure you submit your CV in English. *","description_format":"text","description_chars":4434,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-20T07:46:23Z"},{"event":"close","at":"2026-10-21T16:46:12Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/brandbastion-support-implementation-specialist","json_url":"https://alion.io/job/brandbastion-support-implementation-specialist.json","meta":{"generated_at":"2026-10-22T04:22:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670463},"rest":"https://alion.io/mcp/rest/get_company?id=670463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrandbastion-support-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrandbastion-support-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrandbastion-support-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brandbastion-support-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrandbastion-support-implementation-specialist"}]}