{"id":2826929,"url":"https://alion.io/job/brandcoven-customer-service-agent","title":"Customer Service Agent","company":{"id":4447155,"name":"Brandcoven","domain":"brandcoven.com","url":"https://alion.io/company/brandcoven","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T21:42:41Z","employer_posted_date":null,"last_verified_at":"2026-10-18T21:42:41Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Brandcoven is a leading marketing agency that specializes in helping businesses build and maintain strong brands. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Agent. This is a remote position, meaning you can work from the comfort of your own home anywhere in the USA.\nAs a Customer Service Agent, you will play a vital role in ensuring our clients receive the best customer service experience possible. Your main responsibility will be to handle customer inquiries and complaints through various channels such as phone, email, and social media. You will also be responsible for maintaining accurate customer records and providing timely and effective solutions to any issues that may arise.\nThe ideal candidate for this position will have excellent communication skills, both written and verbal, as well as a strong customer service background. You must be able to remain calm and professional in high-stress situations and have the ability to think on your feet to provide quick and effective solutions. A positive attitude and a passion for helping others are essential for success in this role.\nThis is a full-time or part-time position, depending on your availability and the needs of the company. We offer a competitive salary and benefits package for full-time employees, as well as flexible scheduling options for part-time employees.\nIf you are a self-motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team at Brandcoven and help us continue to build and maintain strong brands for our clients. Apply now and be a part of our growing company.\nOriginally posted on Himalayas","description_format":"text","description_chars":1717,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T23:28:00Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["seen:12","win:mid"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/brandcoven-customer-service-agent","json_url":"https://alion.io/job/brandcoven-customer-service-agent.json","meta":{"generated_at":"2026-10-31T20:12:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4447155},"rest":"https://alion.io/mcp/rest/get_company?id=4447155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrandcoven-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrandcoven-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrandcoven-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brandcoven-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrandcoven-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2826929}},{"tool":"search_jobs","arguments":{"company":"brandcoven.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2826929},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}