Customer Success Specialist

Brandefense is a leading SaaS platform that offers innovative Digital Risk Protection Services (DRPS), External Attack Surface Management (EASM), Supply Chain Security (SCS) and Actionable Threat Intelligence solutions. Our AI-driven technology helps organizations to significantly enhance their security posture and decrease response time to breaches. Our next-generation technology continuously scans the online world, including the dark, deep, and surface web, to discover unknown events, automatically prioritize risks, and deliver actionable intelligence that can be used instantly to improve security.

Brandefense is seeking a Customer Success Specialist to join our team. This is a unique opportunity to become part of an exciting journey with the possibility to impact the growth and development of a globally growing innovation company.

As a Customer Success Specialist, you are responsible for customer onboarding, support, and relationship building with the goal of driving product adoption and contract renewals. As an advocate for the customer, you will work closely with the Sales and Product teams to ensure customer expectations are exceeded.

• Bachelor’s degree in engineering fields.
• 2+ year of experience working in Customer Success or other customer relationship-building roles
• Excellent oral and written communication skills in Turkish, English. Russian would be plus. (English is must).
• Familiarity with CRM systems (Hubspot, Salesforce, etc.)
• Strong written communication and presentation skills
• Be a highly motivated and results-driven
• Ability to multi-task and manage time effectively
• Empathetic, positive attitude with a desire to help our customers reach their Goals

• Effectively handle customer issues and questions to achieve high customer satisfaction ratings
• Gather customer feedback, document bugs, and contribute to product improvement
• Provide customer product training while highlighting new features and use-cases based on the customer’s business needs
• Demonstrate business value by delivering customer analytics and executive reporting
• Identify at-risk customers and develop re-engagement strategies to mitigate churn
• Guide platform administrators with Brandefense best practices to develop effective features for customer needs
• Be passionate about technology with excellent customer service and communication skills.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Create support documents for customers