{"id":3253895,"url":"https://alion.io/job/brandt-service-manager-2","title":"Service Manager","company":{"id":690998,"name":"Brandt","domain":"brandt.ca","url":"https://alion.io/company/brandt-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-25T23:26:03Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-28T05:59:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ARE YOU READY TO TAKE THE NEXT STEP WITH THIS EXCITING LEADERSHIP OPPORTUNITY?\nOur Hamilton branch is looking for an exceptional individual to join our service department as a Service Manager, supporting our agriculture and construction equipment operations. This is an exciting leadership opportunity for someone who thrives on developing people, delivering exceptional customer service, and driving operational excellence. If you're an organised leader with strong communication skills, sound mechanical knowledge, and a passion for creating outstanding customer experiences, we'd love to hear from you.\nWhat we offer:\nCompetitive rates of pay.\nA wonderful team of people to work with.\nOngoing training & development.\nPromotional opportunities across our worldwide network.\nFamily-friendly & flexible workplace.\nAbout the role:\nAs Service Manager, you will lead the day-to-day operations of the Service Department, ensuring exceptional customer service, operational efficiency, and team performance.\nDevelops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction. \nCreates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives. \nSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit. \nSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge. \nReview work orders for completeness and accuracy prior to customer billing \nEnsures all departmental tools, equipment and vehicles are in good working order. \nManages recruiting, staffing and employee development activities for employees reporting to this position. \nAbout you:\nTo be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.\nSound mechanical knowledge. \nExcellent written and verbal communication skills.\nOperations and management experience would be beneficial. \nPeople leadership experience would be beneficial. \nHighly motivated to provide a clean, safe and efficient service department. \nAble to build and lead teams that are customer focused and deliver real value.\nAbout us:\nBrandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.\nAt Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.\nARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? 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