{"id":1017227,"url":"https://alion.io/job/brandt-service-writer-2","title":"Service Writer","company":{"id":690998,"name":"Brandt","domain":"brandt.ca","url":"https://alion.io/company/brandt-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":127000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T22:43:33Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-29T16:13:59Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Looking for the Next Step in Your Career?\nBrandt has an opportunity for an exceptional individual to join our Hamilton team as a Service Writer. This role is offered on a 12-month fixed-term contract.\nWhat We Offer\nOngoing training and development\nBase Salary and Monthly Incentives\nA supportive and collaborative team environment\nCareer advancement opportunities within a global company\nEmployee Assistance Program (EAP)\nAbout the Role\nReporting to the Service Manager, you will provide administrative support to the Service Department and help keep daily operations running smoothly.\nKey responsibilities include:\nResponding to customer and internal service enquiries\nCreating and managing service work orders from start to finish\nMaintaining accurate service records and department documentation\nUpdating customer and equipment information within company systems\nAssisting with service reporting and departmental administration\nProcessing warranty and product improvement claims\nSupporting technicians and management with day-to-day administrative tasks\nProviding exceptional customer service to both internal and external customers\nAbout You\nPrevious administration or customer service experience\nStrong organisational and time management skills\nConfidence using Microsoft Office and computer-based systems\nAbility to prioritise tasks and work in a fast-paced environment\nA professional and positive approach to customer service\nMechanical or technical knowledge is advantageous but not essential\nYear 12 completion or relevant experience preferred\nAbout us:\nBrandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. \nAt Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. \nReady to Build Your Career with Brandt?\nApply today and become part of a team that keeps our customers moving forward.","description_format":"text","description_chars":2291,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farm Machinery","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-18T00:07:04Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.524,"p_room":0.55,"age_days":41,"expected_fill_days":32,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/brandt-service-writer-2","json_url":"https://alion.io/job/brandt-service-writer-2.json","meta":{"generated_at":"2026-10-29T18:38:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690998},"rest":"https://alion.io/mcp/rest/get_company?id=690998"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrandt-service-writer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrandt-service-writer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrandt-service-writer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brandt-service-writer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrandt-service-writer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1017227}},{"tool":"search_jobs","arguments":{"company":"brandt.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1017227},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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