{"id":4139373,"url":"https://alion.io/job/braze-atlassian-administrator-ii","title":"Atlassian Administrator II","company":{"id":3574,"name":"Braze","domain":"braze.com","url":"https://alion.io/company/braze","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":96,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-21T16:12:53Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T06:12:08Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\nWe seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.\nTo flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.\nOur deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\nIf you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\nWe’re looking for an Atlassian Administrator who is organized, customer-focused, and excited to build deeper expertise across Jira, Jira Service Management, Confluence, and the broader Atlassian Cloud ecosystem.\nIn this role, you will support the day-to-day administration and operation of Braze’s Atlassian platforms, helping teams work more effectively through reliable configuration, responsive support, clear documentation, and thoughtful automation.\nYou will serve as a key point of contact for Atlassian requests across the business, supporting everything from access and permissions to workflows, project configuration, JSM queues, dashboards, reporting, and troubleshooting. You will work closely with our Lead Atlassian Solutions Engineer to ensure changes are implemented consistently and in accordance with Braze’s platform governance and change management standards.\nYou will also contribute to larger initiatives including platform cleanup, workflow consolidation, service management improvements, automation, ScriptRunner development, and Braze’s growing use of Atlassian Rovo and AI agents.\nIf you enjoy solving problems, helping users, improving systems, and continuing to develop your technical skills in a large Atlassian Cloud environment, we’d love to meet you.\nWhat You’ll Work On\nYou’ll support the operation and continued improvement of Braze’s Atlassian ecosystem, including:\nPlatform Administration and User Support:\nManage the day-to-day request queue for Jira, Jira Service Management, and Confluence, resolving configuration, access, reporting, and usability issues while keeping stakeholders informed.\nJira and JSM Configuration:\nConfigure and maintain projects, workflows, screens, custom fields, issue types, request types, queues, SLAs, forms, permission schemes, notification schemes, and customer portals.\nAutomation and Operational Efficiency:\nBuild and maintain Jira Automation rules that reduce manual work, improve consistency, and support repeatable business processes.\nRovo and AI Enablement:\nSupport and improve Rovo agents by maintaining instructions and knowledge sources, troubleshooting unexpected behavior, testing new use cases, and gathering feedback from users.\nReporting and Visibility:\nCreate and troubleshoot JQL queries, filters, dashboards, and reports that provide teams with visibility into workload, service performance, and operational trends.\nGovernance and Access Management:\nManage users, groups, roles, and permissions while supporting license reviews, access reviews, change management, and documentation requirements.\nDocumentation and Enablement:\nMaintain platform documentation, knowledge articles, and training materials, including async walkthroughs that help teams self-service common Atlassian tasks.\nPlatform Improvement Initiatives:\nPartner with the Lead Atlassian Solutions Engineer on project rollouts, workflow consolidation, JSM improvements, platform cleanup, application integrations, and other initiatives that improve the scalability and usability of the Atlassian environment.\nWhat You’ll Do\nOwn and manage incoming Atlassian administration requests, prioritizing work based on business impact and urgency.\nConfigure and maintain Jira, Jira Service Management, and Confluence configurations across projects, workflows, fields, permissions, queues, forms, SLAs, portals, spaces, and templates.\nManage users, groups, roles, and access while supporting periodic license and access reviews.\nBuild and troubleshoot JQL queries, filters, dashboards, and operational reports.\nCreate and maintain Jira Automation rules for well-defined administrative and business use cases.\nSupport existing Rovo agents and assist with the creation, testing, and rollout of new agents and AI-enabled workflows.\nTroubleshoot Atlassian Marketplace applications and coordinate with vendors or Atlassian Support when escalation is required.\nTest configuration changes in non-production environments before implementation.\nMaintain clear documentation for configurations, processes, and recurring administrative tasks.\nCreate training materials and async walkthroughs that enable teams to use Atlassian tools effectively.\nAssist with ScriptRunner administration by reviewing, testing, troubleshooting, and making guided updates to existing scripts.\nSupport larger Atlassian initiatives under the direction of the Lead Atlassian Solutions Engineer, taking on increasing ownership as your technical experience grows.\nWho You Are\nHave 3 to 5 years of hands-on experience administering Jira and Confluence in a business environment, preferably using Atlassian Cloud.\nHave working knowledge of Jira Service Management, including request types, queues, SLAs, forms, and customer portals.\nComfortable writing JQL and creating filters, dashboards, and operational reports.\nFamiliar with Jira Automation and understand how automation can improve repeatability and reduce administrative effort.\nHave exposure to ScriptRunner through reading, testing, troubleshooting, or modifying existing scripts.\nFamiliar with Atlassian Rovo and AI-enabled workflows, including experience with Rovo Search, Rovo Chat, or configuring Rovo agents.\nComfortable troubleshooting platform issues and working through problems methodically.\nStrong written communicator who documents changes clearly and can explain technical concepts to non-technical users.\nCustomer-focused and comfortable working directly with teams across different functions and levels of technical experience.\nOrganized and able to manage competing requests while distinguishing true business urgency from less critical work.\nMotivated to continue developing deeper expertise in Atlassian administration, automation, scripting, and solution design.\nComfortable working within established change management, governance, and documentation standards.\nBonus\nAtlassian certifications such as ACP-120 Jira Administration for Cloud or ACP-220 Confluence Administration for Cloud.\nExperience supporting ITSM or ITIL-aligned service management processes.\nFamiliarity with Atlassian Guard, SSO, SCIM provisioning, or enterprise identity management.\nExperience working with Jira or Confluence REST APIs.\nPractical experience writing prompts or agent instructions and refining them based on user feedback and observed results.\nScripting experience with Groovy, Python, JavaScript, or similar languages.\nExperience with adjacent enterprise platforms such as Slack, Okta, or Google Workspace.\nExperience working in a high-growth SaaS or technology environment.\nWHAT WE OFFER\nBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.\nFrom offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:\nCompetitive compensation that may include equity\nRetirement and Employee Stock Purchase Plans\nFlexible paid time off\nComprehensive benefit plans covering medical, dental, vision, life, and disability\nFamily services that include fertility benefits and equal paid parental leave\nProfessional development supported by formal career pathing, learning platforms, and a yearly learning stipend\nA curated in-office employee experience, designed to foster community, team connections, and innovation\nOpportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching\nEmployee Resource Groups that provide supportive communities within Braze\nCollaborative, transparent, and fun culture recognized as a Great Place to Work®\nABOUT BRAZE\nBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.\nThe company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.\nBraze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.\nThe company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.\nBRAZE IS AN EQUAL OPPORTUNITY EMPLOYER\nAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.\nBuilding meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.\nWe know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you\nOUR AI-POWERED BRAZE RECRUITMENT PROCESS\nAt Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.\nThis includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.\nDepending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:\nTo opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and fo...","description_format":"text","description_chars":13690,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-11-12T04:48:05Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":21,"expected_fill_days":55,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/braze-atlassian-administrator-ii","json_url":"https://alion.io/job/braze-atlassian-administrator-ii.json","meta":{"generated_at":"2026-11-13T06:48:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3574},"rest":"https://alion.io/mcp/rest/get_company?id=3574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbraze-atlassian-administrator-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbraze-atlassian-administrator-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbraze-atlassian-administrator-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/braze-atlassian-administrator-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbraze-atlassian-administrator-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4139373}},{"tool":"search_jobs","arguments":{"company":"braze.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4139373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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