{"id":3529595,"url":"https://alion.io/job/braze-customer-success-platform-administrator-2","title":"Customer Success Platform Administrator","company":{"id":3574,"name":"Braze","domain":"braze.com","url":"https://alion.io/company/braze","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86000,"max":134000,"currency":"AUD","period":"year","gross":null,"usd_annual":94365},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Salesforce","optional":false},{"name":"Snowflake","optional":false},{"name":"AI Agents","optional":true},{"name":"Rest API","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-26T17:02:25Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T05:40:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\nWe seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.\nTo flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.\nOur deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\nIf you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\nWHAT YOU’LL DO\nThe Business Systems team builds and operates the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight as the system of record for 200+ users. Customer Success is the primary user today, and Gainsight is expanding to support additional CX teams. As our Gainsight Administrator, you will be the hands-on technical execution layer for the platform, working alongside our CX Business Systems Analyst to turn CX strategy into scalable, well-governed system configuration.\nResponsibilities:\nAdminister and maintain: Serve as the hands-on technical administrator for Gainsight, working alongside the CX Business Systems Analyst on configuration standards, data integrity, user and permission management for both internal and external users, and admin documentation, ensuring the platform remains scalable and reliable for 200+ users\nConfigure and solution: Design, build, and maintain C360/R360 layouts, Scorecards and health models, CTAs, Playbooks, and Success Plans that operationalize CX engagement models\nAutomate workflows: Build and maintain Rules Engine jobs, scheduled runs, and Journey Orchestrator programs, and troubleshoot rule and data-load failures so automated health, lifecycle, and outreach workflows stay accurate\nConfigure and maintain AI features: Set up and tune Gainsight's AI capabilities, such as Copilot prompts and Key Definitions, and the Skills that guide Claude’s use of the Gainsight MCP, keeping both aligned as new builds and enhancements roll out\nReport and visualize: Develop and maintain dashboards and reports for leadership, managers, and end users across health, adoption, usage, renewals, and sentiment, with accuracy and actionability, as well as reporting on internal Gainsight adoption and engagement to inform enablement and platform improvements\nManage data and integrations: Use Data Designer and Rules to ingest, transform, and merge data for reporting and automations; partner with Salesforce admins and Data teams on Gainsight integrations with Salesforce and Snowflake; and manage field mappings, schema changes, sync troubleshooting, and data quality and retention\nSupport security and compliance: Partner with IT, Security, and GRC on access controls, integration authentication, and security reviews for new connectors and AI capabilities, ensuring customer data is handled appropriately across internal and external users\nDeliver net-new build: Contribute hands-on to the Gainsight roadmap, including new health-scoring models, CTAs and playbooks, dashboards, data integrations, and AI capabilities that support new and existing CX use cases, and lead QA and UAT through to release\nPartner cross-functionally: Work with the CX Business Systems Analyst / Technical Project Manager team and CX Operations, who gather and shape requirements, and provide the hands-on-keyboard administration and execution to deliver them\nRun and support: Manage ongoing support and hypercare, monitor system performance, evaluate and apply new Gainsight platform releases, and maintain admin documentation, release logs, configuration inventories, and technical guidance for the platform\nWHO YOU ARE\n3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration\nDeep, hands-on expertise across Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, and Gainsight reporting and dashboards\nSolid understanding of Salesforce data models and the Gainsight and Salesforce integration, with comfort troubleshooting data syncs and load failures\nProven ability to translate shaped requirements into scalable, well-documented system configuration\nStrong analytical and problem-solving skills, with a track record of data-quality and governance discipline\nA clear communicator who partners effectively across CX, Operations, and technical teams. Strong written and verbal English language skills are essential\nAbility to manage multiple initiatives in parallel, with varying priorities and dependencies\nExperience with customer intelligence, sentiment, or early-warning signal tooling (for example, StaircaseAI), or the ability to ramp on it quickly.\nExperience managing Customer Success Platforms other than Gainsight\nNice to have:\nGainsight NXT Administrator certification (Level 2 or 3)\nExperience setting up and managing Staircase AI integrations\nExperience with Snowflake and SQL, plus exposure to integration tooling and REST APIs/JSON\nFamiliarity with Gainsight AI capabilities such as Copilot, including prompt and key-term configuration, and emerging connectors\nExperience supporting multiple business segments or partner and reseller models\nExperience owning Gainsight alongside an operations or systems-analyst partner in a mid-to-large SaaS environment\nSalesforce Administrator certification\nFor candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$86,000 - CA$134,000/year, with an expected On Target Earnings (OTE) between CA$95,000 - CA$149,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.\nWHAT WE OFFER\nBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.\nFrom offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:\nCompetitive compensation that may include equity\nRetirement and Employee Stock Purchase Plans\nFlexible paid time off\nComprehensive benefit plans covering medical, dental, vision, life, and disability\nFamily services that include fertility benefits and equal paid parental leave\nProfessional development supported by formal career pathing, learning platforms, and a yearly learning stipend\nA curated in-office employee experience, designed to foster community, team connections, and innovation\nOpportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching\nEmployee Resource Groups that provide supportive communities within Braze\nCollaborative, transparent, and fun culture recognized as a Great Place to Work®\nABOUT BRAZE\nBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.\nThe company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.\nBraze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.\nThe company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.\nBRAZE IS AN EQUAL OPPORTUNITY EMPLOYER\nAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.\nBuilding meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.\nWe know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you\nOUR AI-POWERED BRAZE RECRUITMENT PROCESS\nAt Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.\nThis includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.\nDepending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:\nTo opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.\nTo exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at . \nPlease contact us at  with any questions. To find out more about our hiring process, check out this page.\nNotice Regarding Automated Employment Decision Tool (NYC Local Law 144)\nOur use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable...","description_format":"text","description_chars":12746,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-10-30T15:35:55Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":49,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":94365,"is_top_pay":true},"html_url":"https://alion.io/job/braze-customer-success-platform-administrator-2","json_url":"https://alion.io/job/braze-customer-success-platform-administrator-2.json","meta":{"generated_at":"2026-11-01T05:57:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3574},"rest":"https://alion.io/mcp/rest/get_company?id=3574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbraze-customer-success-platform-administrator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbraze-customer-success-platform-administrator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbraze-customer-success-platform-administrator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/braze-customer-success-platform-administrator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbraze-customer-success-platform-administrator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3529595}},{"tool":"search_jobs","arguments":{"company":"braze.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3529595},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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