{"id":1120844,"url":"https://alion.io/job/brc-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":671421,"name":"BRC","domain":"brc.group","url":"https://alion.io/company/brc-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Georgetown, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"CAD","period":"year","gross":null,"usd_annual":38691},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T19:02:45Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-14T18:19:41Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The Customer Experience Specialist will primarily be responsible for all stages of the order lifecycle, from beginning to end.\nThe ideal candidate must be good at accuracy and detail work, possess excellent customer service and organizational skills as well as the ability to prioritize work and problem solve. We are looking for someone with experience in Customer Service and Order Coordination to join our vibrant team.\nRESPONSIBILITIES\nDevelop and maintain open communication with customers (including dealers and sales staff) to achieve a maximum level of customer satisfaction.\nData entry from our customer’s Purchase Orders into our 2020 system, with a focus on accuracy.\nEnsure the efficient coordination of all assigned orders.\nNotify customers, dealers and sales reps of issues concerning orders and provide workable solutions.\nCollaborate with the production team to expedite orders and to accommodate special delivery requests.\nProvide prompt and accurate freight quotes.\nAssist with order corrections when required.\nAssist with sample requests.\nAssist customers with warranty requests.\nPerform other duties as required to support Operations, Sales and our customers.\nDevelop and maintain a high level of knowledge of BRC’s products and processes.\nMust be good with details, possess excellent organizational skills and the ability prioritize work in a fast-paced environment.\nAptitude for problem solving and ability to determine solutions and resolve problems that arise both internally and externally.\nAdministrative tasks as required.\nOther duties as assigned.\nADDED VALUE\nPost-secondary degree or diploma.\nExperience reading and interpreting architectural plans, specifications, and elevations.\nOne to two years of related work experience: commercial office furniture, architecture and interior design, commercial real estate, construction.\nProfessional selling skills; business acumen.\nExcellent customer service, project coordination and proven negotiating skills.\nExcellent problem-solving skills and willingness to take the initiative and a positive and enthusiastic attitude.\nGood collaborative and interpersonal skills (teamwork).\nFlexibility to pivot on a dime, switching from one project to another without confusing the details.\nExcellent oral and written communication.\nA preference for working in a fast-paced environment.\nRequirements\nCOMPETENCIES\nAccountability\nTakes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity on a daily basis.\nAdaptability\nAdapts and responds to changing conditions, priorities, technologies and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviours. Applies versatility, reasoning and innovativeness in the face of change. Ability to comfortably collaborate in a variety of situations and with diverse individuals.\nCommunication\nExpresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizes information according to the audience in order to promote engagement and increase understanding.\nNetworking and Relationship Building\nEffectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintains partnerships that can provide information, assistance and support.\nOrganizational Awareness\nShows commitment to the organizational vision and strategic goals by acting in accordance to organizational expectations and through having a solid understanding of the internal environment. Uses knowledge of organizational and business climate to solve issues and accomplish goals and business strategies, complies with and enforces organizational policies, procedures and practices.\nPlanning and Organizing\nAccurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.\nResults Orientation\nPossesses the ability to focus on desired outcomes, and the means by which they are achieved, by meeting and/or exceeding standards based on past performance, goals and objectives, as well as the performance and/or achievements of others.\nBenefits\nWORKING CONDITIONS\nManual dexterity is required to use desktop computer and peripherals.\nOccasional lifting of moderately heavy objects may be required.\nOvertime as required.\nMay be exposed to hazards associated with manufacturing.\nMay be required to use hand tools for prototyping and/or building.\nHybrid working environment, comfortable coming into the office (1 time per week minimum)\nHours of Work: 8:00a.m. to 5:00pm.\nBenefits\nWhy Work for BRC?\nInspiring team committed to a diverse, inclusive, and safe workspace.\nOpportunities for growth and advancement\nCompensation package offering $50,000.00-$55,000.00 as the annual salary or depending on experience\nVarious social and recreational activities\nFlexible, hybrid schedule offering work from home and in-office options","description_format":"text","description_chars":5118,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Metal Fabrication","Construction"],"lifecycle":[{"event":"open","at":"2026-09-22T19:02:45Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.677,"p_room":0.55,"age_days":21,"expected_fill_days":21,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":38691,"is_top_pay":false},"html_url":"https://alion.io/job/brc-customer-experience-specialist","json_url":"https://alion.io/job/brc-customer-experience-specialist.json","meta":{"generated_at":"2026-10-15T00:19:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":671421},"rest":"https://alion.io/mcp/rest/get_company?id=671421"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrc-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrc-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrc-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brc-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrc-customer-experience-specialist"}]}