{"id":4202755,"url":"https://alion.io/job/bread-financial-senior-associate-speech-analytics","title":"Senior Associate - Speech Analytics","company":{"id":1762976,"name":"Bread Financial","domain":"breadfinancial.com","url":"https://alion.io/company/breadfinancial","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":true},{"name":"Machine Learning","optional":true},{"name":"MicroStrategy","optional":true},{"name":"NLP","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-12T22:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T22:35:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here.\n\nJob Summary:\n\nThe Speech Analytics Analyst will support the day-to-day operations of the speech analytics platform. This role is responsible for ensuring the stability, reliability, and effectiveness of analytics tools that convert raw speech data into actionable business insights. The Analyst will apply established speech analytics technologies and methodologies to monitor customer conversations, identify patterns, detect sentiment and emotion, and uncover root causes of customer issues.\n\nEssential Job Functions:\nAnalyze large volumes of recorded speech and call data using advanced speech analytics platforms. Identify key trends, patterns, and anomalies in customer interactions that impact customer satisfaction and operational performance. - (20%)\nRefine speech analytics models including keyword spotting, sentiment scoring, emotion detection, and topic categorization. Continuously improve the accuracy and relevance of speech analytics algorithms through validation and tuning. - (20%)\nProduce regular and ad hoc reports, dashboards, and presentations to communicate findings to business leaders and operational teams. - (10%)\nMonitor customer interactions to ensure compliance with regulatory requirements and internal policies. Assist in identifying and mitigating compliance risks through speech analytics insights. - (10%)\nKeep up to date with the latest technological trends. Continuously improve models and techniques to adapt to new data patterns and trends. - (10%)\nDevelop and refine speech analytics models including keyword spotting, sentiment scoring, emotion detection, and topic categorization. Continuously improve the accuracy and relevance of speech analytics algorithms through validation and tuning. - (10%)\nMonitor the health and performance of the speech analytic platform, triaging and resolving system issues, and managing defect tickets through resolution. Generate regular reports on tool usage and data quality and maintaining documentation to support compliance and audit readiness. - (10%)\nWork closely with Customer Experience, Quality Assurance, Operations, Compliance, and IT teams to integrate speech analytics insights into business processes. Support strategic initiatives like customer journey improvement, agent coaching, compliance adherence, and operational efficiency. - (10%)\n\nMinimum Qualifications:\nBachelor's Degree in Data Science, Computer Science, Statistics, or related field.\n3-5 years of experience with speech analytics or related fields (call center analytics, voice of the customer, etc.).\n\nPreferred Qualifications:\nBachelor's Degree in Computer Science, Engineering, Technical Discipline.\n3+ years of experience with data visualization tools like Tableau, Power BI, MicroStrategy, Databricks.\n3+ years of experience with scripting languages (Python, R, API) for data analysis.\nGood at problem solving and critical thinking.\nNatural Language Processing understanding, machine learning basics (i.e. regex expressions).\nDatabase and Data Management - Data Warehousing, SQL.\nCommunication skills to present clearly and effectively to business and technical stakeholders.\n\nWork Environment:\n\nNormal office environment, hybrid.\n\nOther Duties:\n\nThis job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.\nSkills\nAPI, NLP, Natural Language Processing, Python, R, Speech Analytics","description_format":"text","description_chars":3795,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing"],"lifecycle":[{"event":"open","at":"2026-11-12T22:35:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-13T00:12:06Z"},"pay":null,"html_url":"https://alion.io/job/bread-financial-senior-associate-speech-analytics","json_url":"https://alion.io/job/bread-financial-senior-associate-speech-analytics.json","meta":{"generated_at":"2026-11-13T00:12:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762976},"rest":"https://alion.io/mcp/rest/get_company?id=1762976"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbread-financial-senior-associate-speech-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbread-financial-senior-associate-speech-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbread-financial-senior-associate-speech-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bread-financial-senior-associate-speech-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbread-financial-senior-associate-speech-analytics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4202755}},{"tool":"search_jobs","arguments":{"company":"breadfinancial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4202755},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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