# Senior Associate - Speech Analytics

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary: The Speech Analytics Analyst will support the day-to-day operations of the speech analytics platform. This role is responsible for ensuring the stability, reliability, and effectiveness of analytics tools that convert raw speech data into actionable business insights. The Analyst will apply established speech analytics technologies and methodologies to monitor customer conversations, identify patterns, detect sentiment and emotion, and uncover root causes of customer issues. Essential Job Functions: Analyze large volumes of recorded speech and call data using advanced speech analytics platforms. Identify key trends, patterns, and anomalies in customer interactions that impact customer satisfaction and operational performance. - (20%) Refine speech analytics models including keyword spotting, sentiment scoring, emotion detection, and topic categorization. Continuously improve the accuracy and relevance of speech analytics algorithms through validation and tuning. - (20%) Produce regular and ad

- **Id**: 4202755
- **Url**: <https://alion.io/job/bread-financial-senior-associate-speech-analytics>
- **Role**: Analytics
- **Role family**: Analytics
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T22:35:00Z
- **Last verified at**: 2026-11-12T22:35:00Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3795
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Commercial & Retail Banks, Cards & Card Issuing

## Company

- **Id**: 1762976
- **Name**: Bread Financial
- **Domain**: breadfinancial.com
- **Url**: <https://alion.io/company/breadfinancial>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Technologies

- **Databricks** — Optional: yes
- **Machine Learning** — Optional: yes
- **MicroStrategy** — Optional: yes
- **NLP** — Optional: yes
- **Power BI** — Optional: yes
- **Python** — Optional: yes
- **SQL** — Optional: yes
- **Tableau** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-12T22:35:00Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 26
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-13T00:22:20Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.