{"id":1401658,"url":"https://alion.io/job/breakthrough-properties-it-systems-engineer","title":"IT Systems Engineer","company":{"id":3789297,"name":"Breakthrough Properties","domain":"btprop.com","url":"https://alion.io/company/btprop","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T17:19:01Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-01T04:00:42Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Breakthrough Properties is a life science real estate investment company that leverages cross-sector collaboration to deliver environments that foster innovation and scientific breakthroughs. As a joint- venture between Tishman Speyer and Bellco Capital, combining Tishman Speyer’s global real estate platform with Bellco Capital’s deep life science investment expertise, Breakthrough is developing and delivering environments where companies can create life-changing therapies for patients. Breakthrough is led by an experienced management team with a proven track record investing, developing and operating best-in- class life science real estate. At Breakthrough, we seek to be a home for scientific discovery and innovation because we understand what scientists do, how they do it and why they do it.\nWe are seeking a technically skilled and service-oriented IT Systems Engineer to serve as the primary on-site IT resource for our Boston-area life science portfolio. This role owns regional helpdesk operations and systems administration while also providing remote IT support across BTP's full portfolio of corporate offices and properties in the US and UK.\nThe position is the first point of escalation for end users across the Northeast region and is directly involved in tenant technology support, move-in coordination, vendor management, and on-site infrastructure operations. You will work closely with the Senior Director of IT and align with the San Diego-based IT Manager, operating with a high degree of autonomy while maintaining consistent standards across all BTP properties. This is a high-ownership role for someone who operates well independently, communicates proactively, and wants to be part of a growing organization where their contributions are visible and valued.\nResponsibilities:\nRegional & On-Site Support\nServe as the primary on-site IT resource for Boston-area BTP properties, providing Tier 3 helpdesk support for regional staff and tenants\nCoordinate and execute tenant technology move-ins including network provisioning, AV setup, access control onboarding, and infrastructure readiness for new tenant spaces\nManage on-site vendor relationships for IT-related services including cabling, low-voltage, AV, and physical infrastructure projects\nConduct site assessments and coordinate IT infrastructure work tied to tenant improvements, buildouts, and property transitions\nSupport meeting room technology, video conferencing systems, and shared AV infrastructure across Boston properties\nProvide occasional travel support to other Northeast and regional BTP properties as operational needs arise\nRemote Portfolio Support\nProvide remote Tier 3 helpdesk support across BTP's full portfolio of US and UK properties, serving as a shared resource for corporate staff and distributed teams\nCollaborate with IT leadership and the San Diego-based IT Manager to maintain consistent systems, standards, and processes across all portfolio assets\nSupport remote troubleshooting, device management, and user administration for staff outside the Boston region\nAssist in the coordination of IT needs for new property openings, expansions, and portfolio-wide initiatives\nHelpdesk & End User Support\nOwn and manage the regional helpdesk queue through Freshservice, ensuring SLA adherence, thorough documentation, and quality ticket closure\nIdentify recurring issues and drive root-cause resolutions to reduce ticket volume and improve end-user self-sufficiency over time\nOnboard and offboard employees - provisioning accounts, devices, and access in coordination with automated IT workflows\nProvide hands-on and remote support for hardware, software, peripherals, and mobile devices\nSystems Administration & Infrastructure\nAdminister and maintain the endpoint fleet using Microsoft Intune and NinjaOne RMM - patch management, policy enforcement, software deployment, and compliance reporting\nManage IT asset lifecycle - procurement, inventory tracking, device deployment, and recovery\nSupport Entra ID (Azure AD) administration including user and group management, conditional access policies, and identity governance\nMaintain and troubleshoot Cisco Meraki network infrastructure across Boston properties - switches, wireless APs, and MX security appliances\nAdminister physical access control - credential management, group assignments, and access audits\nSupport the Microsoft 365 environment including Exchange Online, Teams, SharePoint, OneDrive, and licensing\nAdminister Box for end users, including permissions, folder structure, and M365 integration\nContribute to Azure-based workloads and automation initiatives under direction from the Senior Director of IT\nMaintain IT documentation in the knowledge base and contribute to runbooks and standard operating procedures\nSecurity & Compliance\nSupport Microsoft Defender for Endpoint (MDE) monitoring and alert triage for the Boston region\nEnforce endpoint compliance and security baselines across managed devices\nAI & Automation\nBreakthrough Properties is building an automation-first IT operation, and this role is expected to actively contribute to that effort. The ideal candidate is not just a consumer of AI tools but a practitioner - someone who sees repetitive processes as opportunities and reaches for automation before accepting manual work as the norm.\nProcess Automation & Tooling\nIdentify and implement automation opportunities across IT operations - including onboarding/offboarding workflows, endpoint provisioning, alerting, and routine administrative tasks\nBuild and maintain integrations using Workato or comparable iPaaS platforms to connect BTP's core systems (M365, Freshservice, Entra ID, Box, NinjaOne, and others)\nDevelop and maintain PowerShell scripts and lightweight internal tools to extend and automate IT processes\nContribute to BTP's agentic IT workflows - supporting AI-assisted orchestration across ticketing, identity management, and infrastructure monitoring\nAI Tool Fluency\nApply AI-assisted tools (including Claude, Microsoft Copilot, and similar platforms) to accelerate IT tasks - documentation, troubleshooting research, script generation, and communications\nStay current on emerging AI capabilities relevant to IT operations and evaluate new tooling for practical application within BTP's environment\nContribute to the development of internal AI use cases and help establish repeatable, governed patterns for AI adoption across the IT team\nDocumentation & Knowledge Automation\nUse AI-assisted workflows to generate, maintain, and improve runbooks, SOPs, and knowledge base articles\nIdentify opportunities to reduce ticket volume through automated self-service, intelligent routing, and proactive monitoring\nQualifications:\nRequired\n5-7 years of experience in IT support, systems administration, or a combined helpdesk/sysadmin role\nHands-on experience with Microsoft 365 and Entra ID administration\nProficiency with endpoint management tools - Intune, NinjaOne, or equivalent RMM/MDM platforms\nWorking knowledge of networking fundamentals - VLANs, DNS, DHCP, switching, and wireless\nExperience supporting Windows 11 endpoints in an enterprise environment\nDemonstrated ability to work independently and manage competing priorities without day-to-day supervision\nStrong written and verbal communication skills - comfortable with both technical peers and non-technical stakeholders\nExperience coordinating with vendors, contractors, or third-party service providers\nFoundational experience with scripting or automation - PowerShell, Python, or workflow tools such as Power Automate, Workato, or equivalent\nPreferred\nExperience with Cisco Meraki network administration\nFamiliarity with Avigilon or comparable physical access control platforms\nExperience with Freshservice or similar ITSM ticketing systems\nHands-on experience with Workato, Power Automate, or comparable iPaaS/automation platforms\nExposure to Azure infrastructure, Logic Apps, or Azure Automation\nExperience building or contributing to AI-assisted workflows or internal tooling\nExperience supporting tenant move-ins, AV deployments, or technology infrastructure projects in a commercial real estate environment\nMicrosoft certifications a plus\nExperience in a multi-site or distributed organization supporting remote and in-person users\nWork Environment\nOn-site, Boston-based role - regular in-office presence required at primary Boston property\nOccasional travel to other Northeast and regional BTP properties\nRemote support responsibilities for BTP's full US and UK portfolio\nLean, high-trust team with direct access to IT leadership and real ownership from day one\nThe base compensation range for this role is $105,000-$120,000 annually. This role is eligible for a discretionary annual bonus, as well as our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Breakthrough employees.\nEqual Opportunity Statement\nAs an equal opportunity employer, Breakthrough Properties is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.\nAll Applicants:\nKnows Your Rights Notice: https://www.eeoc.gov/poster\nEmployee Polygraph Protection: https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act\nCalifornia Applicants: \n We are committed to fair chance hiring practices. Qualified applicants with criminal histories will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.\nWe do not inquire about criminal history until after a conditional offer of employment has been made.\nMassachusetts Applicants: \n It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","description_format":"text","description_chars":10321,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Real Estate","Real Estate Investment"],"lifecycle":[{"event":"open","at":"2026-09-28T15:57:21Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":14,"expected_fill_days":47,"reasons":["conf:1","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/breakthrough-properties-it-systems-engineer","json_url":"https://alion.io/job/breakthrough-properties-it-systems-engineer.json","meta":{"generated_at":"2026-10-01T21:00:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3461,"day_limit":5000,"remaining_today":1539,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}