{"id":1584319,"url":"https://alion.io/job/brenntag-account-manager-external-2","title":"Account Manager External","company":{"id":453210,"name":"Brenntag","domain":"brenntag.com","url":"https://alion.io/company/brenntag-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":58,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":145000,"period":"year","method":"role_country_seniority_unknown","sample_n":54},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-20T00:01:38Z","board_verified":false,"closed_at":"2026-10-20T00:01:38Z","days_open":68,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":68},"description":"Position Overview:\nResponsible for managing a portfolio of customers, improving and developing existing customer relationships as well as identifying and actively seeking new product and sales growth opportunities across the Food and Beverage sector with a key focus on Health and Wellness inc Sports Nutrition, Functional Foods and associated categories, primarily across the VIC/SA/WA regions.\nKey Responsibilities / Accountabilities:\nManage existing customers and develop new customer relationships\n\nManage existing and establish new product and market opportunities driving business growth and market share\n\nAchieve sales targets by proactively leveraging all communication channels including digital channels and face to face interactions for a range of allocated products\n\nIncrease GP and product portfolio by initiating opportunities to drive cross-selling / range-sell / value-based pricing\n\nIdentify high potential accounts and determine strategies for converting prospects\n\nFollowing sales protocols and procedures, generate new leads and improve/increase conversion rates and sales interactions\n\nUtilising call planning, pipeline management, lead identification and qualification, undertake proactive sales calling and performance monitoring to drive sales and achieve set targets\n\nRaise customer awareness by assisting in determining the right products for the customer’s needs as well as raising customer awareness of product options/ opportunities\n\nUndertake joint visits with Managers and Principals as required\n\nLiaise with relevant internal stakeholders to determine the best solution for the customer and extracting maximum value (e.g., Sales Team, Product Management, Customer Service, Supply Chain)\n\nSubmit accurate forecasts and forecast updates as requested on a timely basis, managing effective pricing strategies to include, but not limited to: Contracts, Pricing Agreements, Renewals, negotiations, and implementations\n\nPrepare and calculate accurate costings for materials\n\nProficient use of Salesforce - CRM reports relating to customers in the format and timing specified by Managers (reporting includes regular call reports and special reports as requested by management at a Principals’ request)\n\nMaintain, create, monitor, and update customer opportunities and potentials in Salesforce ensuring effective cross- selling strategies are applied, growing business and partnerships with our valued customers\n\nReview reports and action as required to ensure customers receive the correct quantity of product, at the right time and in the right location to meet budgeted, contracted, and forecast requirements\n\nReport on any information relevant to the liquidity of a customer to identify and limit any possible exposure to Brenntag of any debts\n\nSeek prompt payment of debtors and address problem accounts when necessary\n\nIn conjunction with Commercial/Business/Product Managers, conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand\n\nDrive commercial and functional excellence based on guidance/ input from Commercial Excellence Team\n\nIncrease product knowledge by undertaking regular reviews of product data to understand the technical merits of the products handled by Brenntag as well as participating in product knowledge initiatives\n\nReport on market and competitor information e.g., pricing, key customer strategies, trends, key personnel movements, and new product opportunities etc.\n\nEnsure all business activities are conducted according to the work instructions specified in the Integrated Management Systems\n\nCustomer Experience\nIdentify and assist in implementation of process improvement opportunities in conjunction with senior management\n\nManage Customer Service Excellence as measured by external customer feedback\n\nWork cohesively with internal/external stakeholders ensuring a customer centric culture is achieved and maintained\n\nNon-conformance management\nManage and report all non-conformances, acting on repetitious non-conformances\n\nIdentify and implement changes to ensure a measured reduction in non-conformances and overall operation efficiency gains and continuous improvement initiatives are achieved\n\nReview Job7’s and follow through to action improvements, addressing areas of sub-optimal performance\n\nGeneral\nConsistently demonstrate Brenntag values and expected behaviours through exemplary standard setting\n\nActively participate in the annual Performance, Planning & Review (PPM) process, establishing individual KPIs and monitoring performance to ensure targets and effective work outcomes are achieved\n\nTake ownership of learning and development opportunities by creating an Individual Development Plan (IDP), strengthening your personal and professional development\n\nPerform such other duties and activities which may be assigned to you from time to time\n\nCompliance:\nQSHE:\nMaintain thorough knowledge of the Company’s Integrated Management Systems and comply with all policies and procedures of the systems\n\nMaintain sound knowledge of relevant requirements and regulations\n\nAdhere to the Company’s “Safety First” culture ensuring the highest safety standards are always maintained and that respect and collaboration with colleagues is imbedded in all daily work activities\n\nChain of Responsibility (COR):\nBe aware of, understand and comply with Brenntag’s Chain of Responsibility Policy and Guidelines\n\nResponsible Care:\nBe aware of the Company's responsibility under the \"Responsible Care\" initiative and always uphold the conditions of such membership\n\nProduct Stewardship:\nEnsure products handled by the Company are only promoted for the purpose specified in writing by the Producer and make no claims or statements, which can be used against the Company\n\nEnsure correct storage of goods and services under the Product Stewardship specifications\n\nCompetencies / Personal Attributes:\nMust have a “best practice” customer centric attitude\n\nExcellent verbal and written communication skills\n\nExcellent analytical skills, with the ability to identify trends\n\nInterpersonal awareness with a proven ability to develop relationships via digital platforms (e.g. phone, video messaging, e-mail)\n\nAbility to manage complexity and change in a dynamic environment\n\nAbility to communicate and work collaboratively with internal/external stakeholders\n\nMeticulous attention to detail\n\nAbility to work unsupervised, flexibly and under pressure to meet tight deadlines\n\nDemonstrated ability to proactively problem solve, be collaborative and follow through on allocated tasks to successful completion\n\nEnthusiastic and highly motivated\n\nExcellent planning and time management skills\n\nExcellent IT Skills including intermediate to advanced Excel\n\nQualifications / Experience:\nAn established customer network with developed relationships across the VIC/SA/WA regions.\n\nB2B sales experience in a Food Ingredients or related sales role\n\nProven track record of commercial sales with knowledge of account management\n\nExperience in specialty ingredients centred around Taste and Blended Solutions preferred.\n\nA strong interest in food and nutrition ingredients with the ability to demonstrate and communicate the value proposition of Food & Nutrition products\n\nBrenntag TA Team","description_format":"text","description_chars":7294,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Mechanical Components & Fasteners","Paper & Pulp 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