{"id":1527102,"url":"https://alion.io/job/brenntag-customer-service-representative-2","title":"Customer Service Representative","company":{"id":453210,"name":"Brenntag","domain":"brenntag.com","url":"https://alion.io/company/brenntag-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":72,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-14T23:58:37Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Key Responsibilities\nOrder Management and Fulfilment\nEnter and process customer orders accurately in ERP systems.\nConfirm orders and provide delivery timelines.\nTrack orders and ensure timely fulfilment.\nCustomer Experience Management\nRespond to customer inquiries via email, phone, or other channels.\nProvide updates on order status, delivery schedules, and issues.\nResolve routine customer issues and escalate when necessary.\nService Performance and KPIs\nEnsure accuracy and timeliness in all data and customer interactions.\nFulfil individual and contribute to team KPIs (OTIF, order accuracy, response time).\nCross-Functional Collaboration\nLiaise with logistics, warehouse, and planning teams to support order fulfilment.\nFollow up on delivery and documentation requirements. \nProcess Improvement and Systems\nIdentify opportunities to improve workflows and service quality.\nSupport implementation of new processes and systems.\nCompliance and Governance\nEnsure accurate documentation and adherence to policies and regulations. \nFinancial and Operational Impact\nSupport working capital management by ensuring timely invoicing, order accuracy, and dispute resolution.\nCollaborate with relevant stakeholders to minimize order-to-cash cycle delays and address service-related cost drivers through initiatives that improve operational efficiency.\nAdditional Responsibilities\nPerform other duties as assigned to support business objectives.\nQualifications & Experience\nEducation: Diploma in business administration, Supply Chain Management, Logistics or related discipline.\n Experience: Fresh graduate or 1-2 years of experience in customer service, order management or supply chain operations. \nStrong problem-solving and communication skills. \nPrior experience in chemical distribution, manufacturing or B2B industrial environments is preferred. \nFluent in English (both spoken and written) is mandatory.\nBrenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.\nBrenntag TA Team","description_format":"text","description_chars":2466,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Mechanical Components & Fasteners","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-30T14:30:41Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.575,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:1","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/brenntag-customer-service-representative-2","json_url":"https://alion.io/job/brenntag-customer-service-representative-2.json","meta":{"generated_at":"2026-10-15T01:24:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":453210},"rest":"https://alion.io/mcp/rest/get_company?id=453210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrenntag-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrenntag-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrenntag-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brenntag-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrenntag-customer-service-representative-2"}]}