{"id":1527108,"url":"https://alion.io/job/brenntag-customer-service-representative-3","title":"Customer Service Representative","company":{"id":453210,"name":"Brenntag","domain":"brenntag.com","url":"https://alion.io/company/brenntag-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":76,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-15T04:47:50Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Your Role & Responsibilities\nJob Summary:\nThe Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.\nJob Description:\nResponsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.\n\nVerifies all shipping, billing, pricing, and purchase order information.\n\nEnters special instructions related to orders, customer requests/code maintenance, and notes.\n\nUpdate customer files with quoted pricing, new items, address changes, delivery instructions, etc.\n\nCommunicate and provide necessary support to sales staff while in the field.\n\nRegularly communicates with internal and external customers on various issues.\n\nOperates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.\n\nAudits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.\n\nDocuments and resolves customer complaints.\n\nProcess customer product returns in a timely manner and in accordance with prescribed and documented procedures.\n\nResponsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.\n\nYour Profile\nEducation and Experience:\n2+ years of experience in Customer Service or similar discipline.\n\nChemical Distribution or Manufacturing is a plus.\n\nMust have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.\n\nExcellent interpersonal skills with a passion for collaboration.\n\nSkilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.\n\nDedication to teamwork, customer satisfaction, and results.\n\nExcellent written/oral communication skills.\n\nWillingness to work overtime, have on-call hours, or work after hours.\n\nKeeping calm when on customer calls.\n\nExperience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.\n\nOur Offer\nWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.\n\nIndividual development, on-the-job training, and development programs designed to help our employees grow in their careers.\n\nPaid parental leave\n\nEducation assistance program\n\nEmployee assistance program\n\nVarious healthcare plan options as well as 401(k)\n\nInterested?\nWe look forward receiving your application.\nBrenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.\nIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at  (phone, tty, fax, email, etc.).\nBrenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employee or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.\nBrenntag TA Team","description_format":"text","description_chars":5299,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Mechanical Components & Fasteners","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-30T14:30:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.509,"p_room":0.9,"age_days":17,"expected_fill_days":27,"reasons":["conf:0","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/brenntag-customer-service-representative-3","json_url":"https://alion.io/job/brenntag-customer-service-representative-3.json","meta":{"generated_at":"2026-10-15T07:54:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11956,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":453210},"rest":"https://alion.io/mcp/rest/get_company?id=453210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrenntag-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrenntag-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrenntag-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brenntag-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrenntag-customer-service-representative-3"}]}