{"id":1527126,"url":"https://alion.io/job/brenntag-customer-service-representative-5","title":"Customer Service Representative","company":{"id":453210,"name":"Brenntag","domain":"brenntag.com","url":"https://alion.io/company/brenntag-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":58,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sand Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-21T05:19:36Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Your Role\nThe Customer Service Representative is a key member of the Customer's Account Team (CSR + Account Manager). The Account Team will be held accountable for the overall customer experience and are expected to consistently provide value to differentiate Brenntag over the competition. The Account team’s efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.\nThe Customer Service Representative is responsible for creating a positive Customer Experience by providing timely communication based on Customer needs while executing Brenntag’s Quality Objectives: the right product, right package, right quantity, right time, correct location, right paperwork, and the right price via the appropriate platform, while staying sensitive to the customer's changing circumstances.\nThis role will be held accountable for accurate and prompt processing of customer orders and full Order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment , and leading all order related communication to the customer. This role is instrumental to Brenntag’s Service Excellence commitment and must be represented with personal, genuine, and insightful efforts through each step of the customer journey.\nResponsibilities\nJob Description:\nTeamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act. Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.\nCommunication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.\nBuild and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.\nData Integrity: Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.\nResponsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.\nYour Profile\nEducation/Experience:\n2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR, 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus.\n\nMust have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.\n\nExcellent interpersonal skills with a passion for collaboration.\n\nSkilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.\n\nStrong organization and prioritization skills.\n\nCRM Experience required, preferably Salesforce.\n\nExperience with Microsoft Office Suite and Team Collaboration tools.\n\nSkills:\nComputer Skills: Proficient user of MS office\n\nProficiency in multitasking\n\nAbility to communicate clearly and professionally both in verbal and written correspondence.\n\nDemonstrates a commitment to customer satisfaction.\n\nImpeccable attention to detail and follow up skills.\n\nAbility to prioritize and multitask in a fast-paced environment.\n\nAbility to adapt to change in the workplace.\n\nAbility to support change in the workplace and effectively train team members.\n\nTeamwork oriented with proven results motivating others within a team environment.\n\nOur Offer\nWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.\nIndividual development, on-the-job training, and development programs designed to help our employees grow in their careers.\n\nPaid parental leave\n\nEducation assistance program\n\nEmployee assistance program\n\nVarious healthcare plan options as well as 401(k)\n\nINTERESTED?\nWe look forward receiving your application.\nBrenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.\nIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at  (phone, tty, fax, email, etc.).\nBrenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.\nBrenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.\nBrenntag TA Team","description_format":"text","description_chars":7628,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Mechanical Components & Fasteners","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-30T14:30:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":0.9,"age_days":28,"expected_fill_days":47,"reasons":["conf:0","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/brenntag-customer-service-representative-5","json_url":"https://alion.io/job/brenntag-customer-service-representative-5.json","meta":{"generated_at":"2026-10-21T08:32:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":453210},"rest":"https://alion.io/mcp/rest/get_company?id=453210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrenntag-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrenntag-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrenntag-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brenntag-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrenntag-customer-service-representative-5"}]}