{"id":1584396,"url":"https://alion.io/job/brenntag-it-support-engineer-l1","title":"IT Support Engineer L1","company":{"id":453210,"name":"Brenntag","domain":"brenntag.com","url":"https://alion.io/company/brenntag-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":61,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Freshdesk","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-25T00:00:00Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-10-05T22:08:40Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":102},"description":"Your Role\nKEY RESPONSIBILITIES\nTechnical Support & Troubleshooting\nTroubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations\n\nAssist with network connectivity issues (Wi-Fi, VPN, LAN)\n\nPerform basic Active Directory tasks: password resets, account unlocks, user provisioning\n\nSupport onboarding and offboarding processes including equipment setup and decommissioning\n\nTicketing & Documentation\nLog, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent)\n\nAccurately document troubleshooting steps, resolutions, and recurring issues\n\nEscalate unresolved or complex issues to Level 2/Level 3 support with full documentation\n\nContribute to and maintain the internal knowledge base\n\nCustomer Service & Communication\nDeliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools\n\nSet and manage user expectations regarding resolution timelines\n\nFollow up on open tickets to ensure user satisfaction and timely closure\n\nAct as a calm, reliable point of contact during technical disruptions\n\nYour Profile\nEducation & Experience\nHigh school diploma or GED required; Associate's or bachelor’s degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well.\n\n1-2 years of experience in a help desk, IT support, or desktop support role\n\nEquivalent combination of education and hands-on experience will be considered\n\nSkills\nProficiency in troubleshooting Windows 10/11 environments; macOS experience a plus\n\nHands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar)\n\nFamiliarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)\n\nBasic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN\n\nExperience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)\n\nStrong verbal and written communication skills\n\nAbility to explain technical concepts clearly to non-technical users\n\nExcellent time management and ability to prioritize multiple open tickets\n\nPatient, empathetic, and professional demeanor under pressure\n\nSelf-motivated with a desire to learn and grow within IT\n\nAdditional Qualifications\nCompTIA A+, CompTIA Network+, or ITIL Foundation certification\n\nBilingual (English/French) a plus for the Montreal location\n\nExperience in a corporate or enterprise IT environment\n\nOur Offer\nWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.\nIndividual development, on-the-job training, and development programs designed to help our employees grow in their careers.\n\nPaid parental leave\n\nEducation assistance program\n\nEmployee assistance program\n\nVarious healthcare plan options as well as 401(k)\n\nINTERESTED?\nWe look forward receiving your application.\nBrenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.\nIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at  (phone, tty, fax, email, etc.).\nBrenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.\nBrenntag TA Team","description_format":"text","description_chars":5402,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Education assistance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Mechanical Components & Fasteners","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-01T13:52:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.167,"p_room":0.28,"age_days":102,"expected_fill_days":13,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/brenntag-it-support-engineer-l1","json_url":"https://alion.io/job/brenntag-it-support-engineer-l1.json","meta":{"generated_at":"2026-10-06T00:51:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1188,"day_limit":5000,"remaining_today":3812,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":453210},"rest":"https://alion.io/mcp/rest/get_company?id=453210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrenntag-it-support-engineer-l1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrenntag-it-support-engineer-l1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrenntag-it-support-engineer-l1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brenntag-it-support-engineer-l1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrenntag-it-support-engineer-l1"}]}