{"id":3961370,"url":"https://alion.io/job/brevan-howard-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":703940,"name":"Brevan Howard","domain":"brevanhoward.com","url":"https://alion.io/company/brevan-howard","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-09T11:56:46Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Main Duties\nTier 1: Portfolio Manager & Front Office Support (Priority Focus)\nMandate: Be a trusted technology partner for portfolio managers and their pods, primarily in London, delivering white-glove support at the desk and remotely - and to the same standard for users in other hubs under the follow-the-sun model.\nServe as a primary technology partner for portfolio managers and front office users, with London as the primary focus, ensuring uninterrupted productivity and frictionless user experiences.\nDeliver white-glove deskside and remote support to portfolio managers and their pod teams, resolving issues at speed and with zero tolerance for unresolved problems during trading hours.\nExercise absolute discretion when working with confidential trading and personnel information, and deal confidently and credibly with senior front office users.\nProvide expert-level support for Bloomberg terminals, market data platforms, OMS, and all trading-critical applications used by PM pods.\nProactively manage the health and performance of PM workstations, multi-monitor trading setups, and all front office endpoints - eliminating issues before they arise.\nCoordinate closely with the Desktop Lead, London team colleagues, and global IT teams to ensure consistent standards, proactive communication, and seamless support delivery across all regions.\nCapture and manage all interactions in ServiceNow to drive accountability, SLA compliance, and data-driven service improvement.\nTier 2: Global Desktop Support, Enterprise User Computing & Escalation\nMandate: Deliver reliable, high-quality desktop and end-user computing support to London users and, through the follow-the-sun model, to users in other hubs - handling escalated issues and contributing to the Global Desktop Support Team and its projects.\nApply the firm’s established global support standards and processes consistently, working in step with London and global colleagues.\nParticipate in the global follow-the-sun support model, supporting users in other hubs as part of the team and ensuring clean, well-documented handovers of tickets and context to and from colleagues in other regions.\nParticipate in the weekend on-call rota, providing out-of-hours support for urgent issues and following established escalation and handover procedures.\nTake the time to understand Brevan Howard’s culture, environment, and high expectations before seeking to operate independently - adopting the firm’s established and proven ways of working rather than reviewing or changing them.\nAct as an escalation point for complex desktop and end-user computing issues, primarily for the London office and for other hubs as required under the follow-the-sun model, escalating onward to the Desktop Lead where needed and collaborating closely with core infrastructure, networking, and security teams to ensure end-to-end resolution.\nContribute to root cause analysis and the implementation of permanent corrective actions to eliminate repeat incidents.\nProvide broader desktop and end-user support across the London office beyond the PM pod community, ensuring all users receive a consistently high standard of support.\nWork closely with London team colleagues - sharing knowledge, covering for one another, and supporting team rotas - and engage extensively and proactively with the wider global team, sharing context and asking for input rather than operating as a silo.\nContribute to EUC initiatives and infrastructure projects, including Windows platform upgrades, endpoint management improvements, and tooling enhancements.\nMaintain disciplined ownership of all incidents and service requests within ServiceNow, ensuring rigorous ticket hygiene and SLA compliance.\nLeverage endpoint monitoring and automation tooling to shift the team’s posture from reactive support to proactive remediation.\nActively adopt and make effective use of the AI tooling made available by the firm to improve support efficiency, accelerate incident resolution, and enhance the end-user experience, and share practical tips and learnings with colleagues across the Global Desktop Support Team.\nBuild trusted relationships with stakeholders across the London office, establishing the technology function as a credible, responsive, and high-quality presence within the business.\nWork Experience\nEssential\nMinimum 3 years’ desktop support experience within a financial services or hedge fund environment, with a strong track record supporting front office or trading floor users.\nProven experience providing dedicated technology support directly to portfolio managers, traders, or equivalent senior front office stakeholders in a high-pressure trading environment.\nDemonstrable experience operating with a good degree of autonomy within a team - managing own priorities, making sound decisions, escalating appropriately, and delivering consistently.\nExperience working within a global or follow-the-sun support model, collaborating across time zones, handing over and picking up work, and sharing knowledge with peers.\nExperience supporting users in a time-critical, high-expectation environment, with the discretion and professionalism this requires.\nTechnical Skills\nEssential\nProven trade floor and white-glove front office support experience, ideally within a hedge fund or investment bank.\nExcellent written and verbal communication skills, with the ability to explain technical issues clearly and concisely to senior, non-technical users.\nExpert-level support for Bloomberg terminals, Refinitiv/LSEG, and other front office market data and trading platforms.\nAdvanced Microsoft Windows 11 endpoint support and enterprise build standards.\nExperience leveraging AI tooling and automation to enhance support efficiency, accelerate incident resolution, and improve the end-user experience.\nStrong ServiceNow incident and SLA management discipline with excellent ticket hygiene.\nActive Directory administration including GPO management and user lifecycle controls.\nMicrosoft 365 administration across Outlook, Teams, OneDrive, and SharePoint.\nSolid networking fundamentals (WAN/LAN, DNS, DHCP, TCP/IP) with confident troubleshooting capability.\nExperience supporting OMS, EMS, and other trading-critical front office applications.\nFamiliarity with endpoint health monitoring tools (e.g. ControlUp) and ITIL-based support frameworks.\nUnderstanding of endpoint build, software distribution, and client management architectures (SCCM/Intune).\nDesirable\nRelevant professional certifications (e.g. ITIL Foundation, Microsoft).\nCompetencies\nEssential\nOperational Independence & Team Ownership\nTakes ownership of their own workload and manages priorities independently within an established global framework, while working as an integral part of the London team. Applies existing standards, knows when to act and when to escalate to the Desktop Lead, and does not need to be chased. Does not wait to be told.\nCultural Fit & Respect for Established Ways of Working\nTakes the time to genuinely understand Brevan Howard's culture, environment, and high expectations, and adapts to them rather than expecting them to adapt. Recognises that this is not a role to review or redesign how the firm works - it is a role to learn, respect, and deliver against established and proven ways of working with rigour and consistency.\nComplete Accountability - No Exceptions\nTakes unconditional, end-to-end ownership of every issue and every PM relationship within their remit. Does not pass the buck, leave things unresolved, or need to be chased. When something goes wrong, this person is already on it.\nConfidence with Senior Front Office Stakeholders\nDeals with senior front office users, including portfolio managers, with genuine confidence and professionalism. Comfortable working in close proximity to senior people in the firm without being overawed or under-prepared. Adapts naturally to the formality and discretion each situation demands.both office and residential settings, without being overawed or under-prepared. Adapts naturally to the formality and discretion each situation demands.\nExceptional Intelligence & Commercial Acuity\nRazor sharp, with the ability to read a situation instantly and understand the commercial stakes behind every technology request. Knows that in a hedge fund, a PM’s productivity is directly tied to P&L - and acts accordingly. Brings real intellectual firepower to problem-solving and never appears out of their depth with senior users.\nCredibility with Portfolio Managers & Pod Teams\nNaturally earns the trust and respect of portfolio managers and their pod teams. Presents with confidence, communicates with clarity, and inspires confidence through consistent delivery. Becomes the person they come to first - not because they have to, but because they want to.\nComposure & Authority Under Pressure\nRemains fully composed and authoritative in the highest-pressure situations - market open, active trading, live incidents. Makes clear, risk-aware decisions that protect PM productivity and trading continuity. Does not freeze, panic, or lose focus.\nSelf-Sufficiency & Independent Judgment\nManages their own priorities, makes clear decisions under pressure, and holds themselves to a high standard without close oversight. Has the judgment to know when to involve the Desktop Lead or senior colleagues, and escalates early where the situation warrants it.\nFront Office Discretion & Professionalism\nOperates with absolute discretion in an environment where confidentiality around trading activity, portfolio positions, and personnel is non-negotiable. Understands the sensitivity of the environment and never compromises it.\nGlobal & London Team Citizenship & Collaboration\nContributes actively to the London team and the broader Global Desktop Support Team. Collaborates openly and extensively with peers in London and other hubs, shares knowledge - including practical learnings on using AI tooling - and helps maintain the consistency and resilience of the firm’s global technology platform. Has no time for a silo mindset - proactively reaches out, shares context, and treats the team as the primary support network rather than working around it.","description_format":"text","description_chars":10197,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Asset Management & Funds","Hedge Funds & Alternative Investments"],"lifecycle":[{"event":"open","at":"2026-11-09T11:56:46Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.774,"p_room":0.55,"age_days":26,"expected_fill_days":26,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-09T13:19:58Z"},"pay":null,"html_url":"https://alion.io/job/brevan-howard-desktop-support-engineer","json_url":"https://alion.io/job/brevan-howard-desktop-support-engineer.json","meta":{"generated_at":"2026-11-09T13:19:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703940},"rest":"https://alion.io/mcp/rest/get_company?id=703940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrevan-howard-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrevan-howard-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrevan-howard-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brevan-howard-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrevan-howard-desktop-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3961370}},{"tool":"search_jobs","arguments":{"company":"brevanhoward.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3961370},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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