{"id":3961372,"url":"https://alion.io/job/brevan-howard-network-support-engineer","title":"Network Support Engineer","company":{"id":703940,"name":"Brevan Howard","domain":"brevanhoward.com","url":"https://alion.io/company/brevan-howard","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Palo Alto NGFW","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Zscaler","optional":false},{"name":"AWS","optional":true},{"name":"BGP","optional":true},{"name":"OSPF","optional":true},{"name":"Python","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-09T11:56:46Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:\nAct as first-line support for network and security operational requests, managing and resolving tickets logged via ServiceNow in line with agreed SLAs.\nCreate, amend, and remove firewall rules on Palo Alto NGFW via Panorama and Strata Cloud Manager (SCM), following approved change requests and the firm's security policy.\nAdminister and support Zscaler ZIA and ZPA policies, including URL/application access requests, policy exceptions, and troubleshooting user connectivity issues.\nRaise, track, and progress changes through ServiceNow change management, ensuring accurate documentation, approvals, and an audit trail for all firewall and network changes.\nMonitor network and security alerts, triaging issues and escalating to senior network engineers where deeper investigation or architectural change is required.\nProactively review and improve the SNMP-based network monitoring and alerting setup, working with senior engineers to increase visibility, reduce noise, and mature alerting coverage across the estate.\nPerform routine access reviews, rule clean-up, and housekeeping tasks across the Palo Alto and Zscaler estates to maintain a clean and auditable policy base.\nSupport incident response for network and security events, gathering diagnostic information and assisting senior engineers with resolution.\nMaintain accurate, up-to-date documentation of network configurations, firewall rule sets, and standard operating procedures.\nLiaise with global network engineering colleagues, business users, and other technology teams to understand requests and provide clear updates on progress.\nAssist with basic network troubleshooting (connectivity, routing, VPN, DNS) using standard diagnostic tools, escalating complex issues to senior engineers as appropriate.\nParticipate in a shift or on-call rota providing regional support coverage outside of core hours as required.\nSPECIAL CIRCUMSTANCES (e. g. shifts, travel overseas, hours):\nRole based in the Bangalore office; shift patterns to be agreed, including a requirement to cover extended hours to support global operations\nWeekend and on-call work will also be necessary on a rota basis\nOccasional travel to other Brevan Howard offices may be required\nPERSON SPECIFICATION\nWORK EXPERIENCE/BACKGROUND:\nEssential\nDesirable:\n5+ years' experience in a network or IT operations support role, ideally within a ticket-driven, process-controlled environment\nDemonstrable experience administering firewall rule changes and access requests in a live production environment\nStrong attention to detail and the ability to follow defined change management and security processes accurately\nComfortable managing a high volume of tickets and requests, prioritising effectively to meet SLAs\nGood verbal and written communication skills, able to liaise clearly with global colleagues and business stakeholders\nExperience within a hedge fund, asset manager, or other financial services technology environment is strongly preferred\nExposure to working within a regulated, compliance-driven environment\nExperience working within a global, follow-the-sun support model\nEssential\nDesirable:\nPalo Alto NGFW firewall rule administration via Panorama (essential)\nPalo Alto Strata Cloud Manager (SCM) - policy and object management (essential)\nZscaler ZIA and ZPA - policy administration, access requests, and basic troubleshooting\nServiceNow - incident, request, and change ticket management\nCCNP-level routing and switching knowledge, with solid core networking fundamentals: TCP/IP, DNS, VLANs, OSPF/BGP basics\nBasic troubleshooting using tools such as ping, traceroute, and packet capture\nFamiliarity with SNMP-based network monitoring and alerting tools, with an interest in helping to mature and improve monitoring/alerting coverage across the estate\nAbility to read and interpret firewall logs and basic packet captures to support issue diagnosis\nCCNA or an equivalent networking qualification\nPalo Alto PCNSA/PCNSE certification, or actively working towards one\nExposure to Cisco switching and routing (IOS/NX-OS)\nExposure to network monitoring tools such as LogicMonitor\nBasic scripting or automation exposure (e.g. Python)\nExposure to cloud networking (AWS) fundamentals\nTECHNICAL SKILLS/KNOWLEDGE/PROFESSIONAL QUALIFICATIONS:\nCOMPETENCIES/OTHER REQUIREMENTS:\nProactive, self-starting approach - looks to identify and improve processes, monitoring, and tooling rather than simply responding to tickets\nMethodical, process-driven approach with excellent attention to detail\nWillingness to follow established change and security procedures accurately and without deviation\nCalm and organised when managing a high volume of tickets and requests\nTakes ownership of assigned tickets and follows through to resolution\nGood written and verbal communication skills\nStrong team player, comfortable working with colleagues across regions and time zones\nA proactive willingness to learn and develop technical skills over time","description_format":"text","description_chars":5000,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Asset Management & Funds","Hedge Funds & Alternative Investments"],"lifecycle":[{"event":"open","at":"2026-11-09T11:56:46Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.55,"age_days":33,"expected_fill_days":29,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-09T13:19:09Z"},"pay":null,"html_url":"https://alion.io/job/brevan-howard-network-support-engineer","json_url":"https://alion.io/job/brevan-howard-network-support-engineer.json","meta":{"generated_at":"2026-11-09T13:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703940},"rest":"https://alion.io/mcp/rest/get_company?id=703940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrevan-howard-network-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrevan-howard-network-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrevan-howard-network-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brevan-howard-network-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrevan-howard-network-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3961372}},{"tool":"search_jobs","arguments":{"company":"brevanhoward.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3961372},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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