# Network Support Engineer

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE: Act as first-line support for network and security operational requests, managing and resolving tickets logged via ServiceNow in line with agreed SLAs. Create, amend, and remove firewall rules on Palo Alto NGFW via Panorama and Strata Cloud Manager (SCM), following approved change requests and the firm's security policy. Administer and support Zscaler ZIA and ZPA policies, including URL/application access requests, policy exceptions, and troubleshooting user connectivity issues. Raise, track, and progress changes through ServiceNow change management, ensuring accurate documentation, approvals, and an audit trail for all firewall and network changes. Monitor network and security alerts, triaging issues and escalating to senior network engineers where deeper investigation or architectural change is required. Proactively review and improve the SNMP-based network monitoring and alerting setup, working with senior engineers to increase visibility, reduce noise, and mature alerting coverage across the estate. Perform routine access reviews, rule clean-up, and housekeeping tasks across the Palo Alto and Zscaler estates to maintain a clean and audi

- **Id**: 3961372
- **Url**: <https://alion.io/job/brevan-howard-network-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-07T00:00:00Z
- **Employer posted date**: 2026-10-07
- **Last verified at**: 2026-11-09T11:56:46Z
- **Board verified**: yes
- **Days open**: 33
- **Description format**: text
- **Description chars**: 5000
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Financial Services, Asset Management & Funds, Hedge Funds & Alternative Investments

## Company

- **Id**: 703940
- **Name**: Brevan Howard
- **Domain**: brevanhoward.com
- **Url**: <https://alion.io/company/brevan-howard>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Technologies

- **DNS** — Optional: no
- **Palo Alto NGFW** — Optional: no
- **ServiceNow** — Optional: no
- **VPN** — Optional: no
- **Zscaler** — Optional: no
- **AWS** — Optional: yes
- **BGP** — Optional: yes
- **OSPF** — Optional: yes
- **Python** — Optional: yes
- **TCP/IP** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 33

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-09T11:56:46Z

## Liveness

- **Score**: 40
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.726
- **P room**: 0.55
- **Age days**: 33
- **Expected fill days**: 29
- **Reasons**: conf:1, win:tail
- **Computed at**: 2026-11-09T13:19:43Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.