# Customer Experience Associate EN - Ecommerce

Brevo is one of the world’s leading CRM and marketing platforms, helping businesses build strong customer relationships through connected, omnichannel experiences. Within Brevo, our Ecommerce Business Unit powers targeted marketing, customer engagement, and revenue growth for over 50,000 merchants globally, primarily across the US and Europe. Our technology is trusted by leading international brands, including Levi’s, Louis Vuitton, Tissot, Chanel, and L’Occitane, to drive seamless merchant and shopper interactions across the entire customer journey. The Role: Join us as a Customer Experience Associate and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. You will resolve customer concerns efficiently while ensuring a positive experience. We are looking for strategic problem-solvers, not just task executors. If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively to provide top-notch service and put customers first, we’d love to hear from you. Your impact at Brevo: Manage and resolve daily client tickets and ensure that clients' questions a

- **Id**: 540181
- **Url**: <https://alion.io/job/brevo-customer-experience-associate-ecommerce>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Noida, India, Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-25T07:08:29Z
- **Employer posted date**: 2026-08-25
- **Last verified at**: 2026-11-08T23:57:02Z
- **Board verified**: yes
- **Days open**: 75
- **Description format**: text
- **Description chars**: 4172
- **Description truncated**: no
- **Benefits**: Health insurance
- **Relocation offered**: no
- **Industries**: CRM Software, Marketing Automation, Email Marketing

## Company

- **Id**: 8438
- **Name**: Brevo
- **Domain**: brevo.com
- **Url**: <https://alion.io/company/brevo>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: B
- **Score**: 74
- **Open postings**: 26
- **Ghost share**: 0.346
- **Stale share**: 0
- **Repost share**: 0.038
- **Time to fill p50 days**: 65
- **Computed at**: 2026-11-08T05:47:12Z

## Salary estimate

- **Min usd**: 8000
- **Max usd**: 21000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 1152

## Technologies

- **DNS** — Optional: no
- **Freshdesk** — Optional: no
- **Zendesk** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 0
- **Flags**: company_stale
- **Days open**: 75

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-09-08T08:32:25Z
- Event: open; At: 2026-10-13T16:07:44Z

## Liveness

- **Score**: 35
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.784
- **P room**: 0.44
- **Age days**: 74
- **Expected fill days**: 65
- **Reasons**: conf:2, win:tail, crowd:
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.