{"id":545366,"url":"https://alion.io/job/brevo-customer-experience-associate-fr-ecommerce","title":"Customer Experience Associate FR - Ecommerce","company":{"id":8438,"name":"Brevo","domain":"brevo.com","url":"https://alion.io/company/brevo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":17,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Freshdesk","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-08T09:27:19Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-04T12:55:10Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Brevo is one of the world’s leading CRM and marketing platforms, helping businesses build strong customer relationships through connected, omnichannel experiences.\nWithin Brevo, our Ecommerce Business Unit powers targeted marketing, customer engagement, and revenue growth for over 50,000 merchants globally, primarily across the US and Europe. Our technology is trusted by leading international brands, including Levi’s, Louis Vuitton, Tissot, Chanel, and L’Occitane, to drive seamless merchant and shopper interactions across the entire customer journey.\nThe Role:\n Join us as a Customer Experience Associate French and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. You will resolve customer concerns efficiently while ensuring a positive experience.\nWe are looking for strategic problem-solvers, not just task executors.\nIf you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively to provide top-notch service and put customers first, we’d love to hear from you.\n\nYour impact at Brevo:\nManage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.\nDirect the client with the right set of solutions over a phone call (incoming & outgoing both)\nAddress challenging customers and problems that require escalation outside of the department.\nStrive to provide all customers with outstanding customer experience\nGrow client relations and work closely with the tech team to identify bugs.\nWork independently to master emailing best practices, as well as our platform and the tools we offer customers.\nDevelop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API.\nWho you are:\nAt least 2+ years of experience in customer service\nExcellent written and spoken communication skills in French[C1 AND ABOVE]\nCustomer-focused with the ability to build customer relationships and customer confidence.\nWork experience on tools such as JIRA, Freshdesk/Zendesk is an asset\nFamiliarity with email marketing\nThe ability to jump right into a fun and relaxed office culture\nIf you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!\nWhy people love working at Brevo:\nA place to grow, together: Join a diverse, international team in a modern office buzzing with energy and ideas.\nPractical perks for everyday balance: Cab Facility and per-day meal vouchers; Employee-friendly salary structure; 1.4x pay on holidays/weekends for critical work; excellent referral program with high-value gift options (e.g., bike, flight tickets)\nLearning, every step of the way: Over 1,55,000 courses on Udemy, along with facilitator-led sessions, and personalized training programs tailored to individual and team needs\n Flexible for life: A hybrid setup (2 days WFH), budget for your home workspace, and a generous leave policy to help you balance life and work effortlessly\nWellbeing that works: INR 10 Lakh medical insurance, maternity support, childcare facilities, and wellness bonuses to keep you and your family covered\n A culture that cares: Annual company off-sites, inter-office trips, team outings, active social, green, and LGBTQIA+ communities, along with festive celebrations - all making Brevo a vibrant and inclusive workplace.\nYour candidate journey:\nHR Screening: 30 mins\nTake-Home Case Study: 48 hours\nTeam Interview: In-office- 60 Mins\nHiring Manager Interview: Virtual 60 mins\nCultural Fitment with HOD: Virtual 30 mins","description_format":"text","description_chars":3680,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Marketing Automation","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-09-08T12:02:30Z"},{"event":"open","at":"2026-10-13T16:07:44Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.782,"p_room":0.75,"age_days":56,"expected_fill_days":65,"reasons":["conf:2","win:late"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/brevo-customer-experience-associate-fr-ecommerce","json_url":"https://alion.io/job/brevo-customer-experience-associate-fr-ecommerce.json","meta":{"generated_at":"2026-11-04T15:04:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8438},"rest":"https://alion.io/mcp/rest/get_company?id=8438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrevo-customer-experience-associate-fr-ecommerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrevo-customer-experience-associate-fr-ecommerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrevo-customer-experience-associate-fr-ecommerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brevo-customer-experience-associate-fr-ecommerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrevo-customer-experience-associate-fr-ecommerce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":545366}},{"tool":"search_jobs","arguments":{"company":"brevo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":545366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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