{"id":545368,"url":"https://alion.io/job/brevo-customer-experience-representative-german-speaker","title":"Customer Experience Representative - German speaker","company":{"id":8438,"name":"Brevo","domain":"brevo.com","url":"https://alion.io/company/brevo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":18,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France","Noida, India"],"countries":["FR","IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false}],"status":"live","first_seen_at":"2025-02-13T08:35:18Z","employer_posted_date":"2025-02-13","last_verified_at":"2026-11-01T01:27:11Z","board_verified":true,"closed_at":null,"days_open":625,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":624},"description":"Join us as a Customer Experience Representative for our Customer Experience Team. Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an German native speaker to join our team on the Monday-Friday shift.\nYour impact at Brevo:\nManage and resolve daily client tickets via email and phone in a timely and professional manner.\nEnsure that clients’ questions and problems are addressed properly and in a timely manner.\nHandle challenging customers and escalate complex issues outside of the department when necessary.\nReport, analyze and resolve system and operational issues that impact clients.\nGrow client relations and work closely with the tech team to identify bugs.\nWork independently to master emailing best practices, as well as our platform and the tools we offer customers.\nHaving a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.\nDevelop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.\nWho you are:\nFluent in German (mandatory)\nCustomer focused \nAt least a first experience in customer management focused on retention\nExperience in Customer Success, Customer Service or Customer Support\nFamiliarity with email marketing is a plus\nThe ability to jump right into a fun and relaxed office culture\nSaaS experience is a plus \nWhy people love working at Brevo:\nA place to grow together: Join an international team in a bright, collaborative office located in a vibrant neighborhood.\n\nPractical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package, and daily Swile meal vouchers (€12.50/day).\n\nLearning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.\n\nFlexible for life: A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.\n\nWellbeing that works: Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick, and several services related to prevention, health, and personal and professional wellbeing on the Welii platform.\n\nA culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You'll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto.\n\nOur candidate journey:\nIntroductory TA call (30 min)\nA Case Study to do at home\nAn interview with your future Team Lead and our Senior Team Leader\nAn interview with our Head of Customer Experience","description_format":"text","description_chars":2875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false}]},"benefits":["Relocation assistance"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["CRM Software","Marketing Automation","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-09-08T12:02:30Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.146,"p_room":0.28,"age_days":624,"expected_fill_days":65,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/brevo-customer-experience-representative-german-speaker","json_url":"https://alion.io/job/brevo-customer-experience-representative-german-speaker.json","meta":{"generated_at":"2026-11-01T02:20:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3484,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8438},"rest":"https://alion.io/mcp/rest/get_company?id=8438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrevo-customer-experience-representative-german-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrevo-customer-experience-representative-german-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrevo-customer-experience-representative-german-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brevo-customer-experience-representative-german-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrevo-customer-experience-representative-german-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":545368}},{"tool":"search_jobs","arguments":{"company":"brevo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":545368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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