{"id":1658849,"url":"https://alion.io/job/brevo-customer-success-manager","title":"Customer Success Manager","company":{"id":8438,"name":"Brevo","domain":"brevo.com","url":"https://alion.io/company/brevo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":86,"open_postings":19,"ghost_share":0,"stale_share":0.368,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-01T20:45:18Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T15:39:27Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":17},"description":"We're looking for a Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.\nLocation: Austin, TX (Hybrid)\nThis role is based in our Austin office and requires employees to work onsite a minimum of three (3) days per week. The remaining workdays may be performed remotely, subject to business needs.\nYour Impact at Brevo:\nManage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.\n\nOwn customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.\n\nBuild trusted relationships with executive stakeholders delivering demos and training on Brevo's product.\n\nBe a reliable advisor to your clients and help them reach their objectives.\n\nIdentify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.\n\nPartner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.\n\nCollaborate closely with the Sales and Customer Experience teams on a day-to-day basis.\n\nAnalyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.\n\nAdopt a data-driven approach in the management of your portfolio.\n\nWho you are:\nRelevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager\n\nExcellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese is a plus\n\nProven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health\n\nExperience managing complex accounts (high MRR, multiple stakeholders)\n\nA genuine Trusted Advisor : you shape customers' marketing strategy before they ask\n\nData-driven, high ownership and able to navigate ambiguous situations with confidence\n\nMindset: Proactive, autonomous, coaching-minded, growth-oriented.\n\nSelf-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.\n\nWhy You'll Love Working at Brevo\nGrow your career in a fast-growing global company with opportunities to learn, develop, and make an impact.\nHybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team.\nCompetitive benefits, including 100% employer-paid employee medical premiums, dental and vision coverage, WellHub membership, and paid parental leave. \nWork-life balance with 20 days of paid vacation and 12 holidays, a monthly lunch stipend, and regular team events.\n Plan for your future with a 401(k) employer match.\n Build global connections through collaboration and international team gatherings.","description_format":"text","description_chars":3003,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Marketing Automation","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-10-02T02:49:32Z"},{"event":"close","at":"2026-10-02T19:48:51Z"},{"event":"reopen","at":"2026-10-07T20:35:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":17,"expected_fill_days":106,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/brevo-customer-success-manager","json_url":"https://alion.io/job/brevo-customer-success-manager.json","meta":{"generated_at":"2026-10-19T19:07:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8438},"rest":"https://alion.io/mcp/rest/get_company?id=8438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbrevo-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbrevo-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbrevo-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/brevo-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbrevo-customer-success-manager"}]}