{"id":3048664,"url":"https://alion.io/job/bridge-investment-group-applications-support-associate","title":"Applications Support Associate","company":{"id":704189,"name":"Bridge Investment Group","domain":"bridgeig.com","url":"https://alion.io/company/bridge-investment-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States","Atlanta, United States","Dallas, United States","Salt Lake City, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T07:18:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Make an impact\nBridge Property Management (affiliate of Bridge Investment Group) runs 170+ multifamily communities, and our onsite and corporate teams depend on a set of software platforms every day. As an Application Support Associate (Technology Operations Associate), you're their go-to for help. You'll solve support requests, work directly with the people who use our systems, and test new releases before they go live.\nWe're building a new technology team at BPM, so you'll help shape how support works from the start. It's a strong first step into an IT support career, with room to learn and grow.\nResolve support requests from property managers, community managers, and corporate staff, from intake to closure, using our ServiceNow ticketing system\nTroubleshoot issues across our platforms (Yardi, RentCafe, Blue Moon, Domuso, BILT, SmartRent) and find the root cause, not just the symptom\nSet up, change, and remove Yardi user access in coordination with HR and property operations\nEscalate to software vendors when needed and follow through to resolution\nTest software updates before release and report whether they're ready\nDocument your fixes in tickets and knowledge base articles, and flag repeat issues across properties\nSupport new property onboarding, property sales, and data cleanup projects as needed\nWhat you should bring\nRequired\nExperience with a property management software system, such as Yardi, RealPage, MRI, or similar\nExperience handling support requests in a ticketing or help desk system, such as ServiceNow, Zendesk, or Freshworks. We'll train you on ServiceNow\nA step-by-step approach to troubleshooting and clear, friendly communication with people at every level\nStrong organization and attention to detail\nPreferred\nHands-on experience with Yardi Voyager, RentCafe, or ServiceNow\nExperience with Blue Moon, Domuso, BILT, SmartRent, or Yardi CRM IQ and Compliance Manager\nExperience with software testing or release validation\nBachelor's degree in Business, Real Estate, IT, or a related field, or equivalent experience\nWhy This Role\nBy joining Bridge, you'll be part of a team where the technology space for our property management business launched just a year ago, so the work you do will make a real impact on how we support our communities. You'll get a strong foundation for an IT career, working on a different mix of problems every day in close partnership with the business and the technology team that rolls out new tools. We value solving problems well over closing the most tickets.\nThe anticipated wage scale for this role is $75,000 up to $78,000 per year. The hired applicant will also be eligible for an annual performance based discretionary bonus. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. Bridge Property Management is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations\nBenefits Overview\nBridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well-being of our employees. Benefits eligibility and availability vary based on position, employment status (full-time or part-time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.\nBenefits may include:\nHealth & Insurance Benefits\nComprehensive insurance options, including Medical, Dental, and Vision\n\nOptional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance\n\nCompany-paid Life Insurance, with the option to purchase additional coverage\n\nCompany-paid Long-Term Disability coverage\n\nAccess to a benefits concierge service for personalized support\n\nAccess to mental health and well-being resources\n\nRetirement\n401(k) Plan with dollar-for-dollar company match up to 6% of pay\nContributions are fully vested immediately\n\nEligible employees are automatically enrolled at a 4% contribution rate\n\nEligibility requires a minimum age of 21 and at least 60 days of service\n\nTime Away From Work\nPaid Time Off (PTO)\n\n11 paid holidays annually\n\nParental Leave\nFollowing six (6) months of employment, eligible employees may receive:\nFour (4) weeks of paid parental leave as a primary caregiver, or\n\nTwo (2) weeks of paid parental leave as a secondary caregiver\n\nFollowing two (2) years of employment, eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth, adoption, or placement\n\nLearning & Development\nTuition Reimbursement of up to $5,000 per year for pre-approved education expenses\nRepayment obligations may apply if employment ends prior to 24 months\n\nWe at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.\nYour specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email .\nWant to talk with someone about Bridge Culture?\nAt Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer \"Culture Conversations.\" This initiative reflects our commitment to transparency, diversity, and inclusivity.\nCulture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.\nHow it Works:\nCulture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.\nWhy Participate:\nYou get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.\nPersonalized Connection: Connect with an employee who resonates with your professional interests.\n Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.","description_format":"text","description_chars":7712,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-22T01:37:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 13 · green card filings: 10","filings_12m":13,"filings_prev_12m":9,"green_card_filings_12m":10,"median_offered_wage_usd":104674,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":57,"reasons":["conf:72","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/bridge-investment-group-applications-support-associate","json_url":"https://alion.io/job/bridge-investment-group-applications-support-associate.json","meta":{"generated_at":"2026-10-26T02:59:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704189},"rest":"https://alion.io/mcp/rest/get_company?id=704189"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbridge-investment-group-applications-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbridge-investment-group-applications-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbridge-investment-group-applications-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bridge-investment-group-applications-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbridge-investment-group-applications-support-associate"}]}