{"id":3785982,"url":"https://alion.io/job/bright-horizons-employee-services-coordinator-part-time","title":"Employee Services Coordinator, Part-Time","company":{"id":1762766,"name":"Bright Horizons","domain":"brighthorizons.com","url":"https://alion.io/company/brighthorizons-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":39,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T00:19:26Z","board_verified":false,"closed_at":"2026-11-11T00:19:26Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Primary Purpose\nReporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat\nThis is a Remote position available in the United States.\nThis is a Part-Time role that will require a working schedule of Monday - Friday 12:00pm - 4:00pm EST with flexibility to increase hours during peak periods.\nBright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.\nEssential Functions/Responsibilities\nAct as an independent reviewer to ensure policy compliance \nFollow the tuition policy of all our corporate clients \nProof grade reports and tuition and student loan receipts against submissions and client requirements \nEnsure appropriate tuition discount is applied to invoices prior to submission for payment \nAbility to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat. Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks \nRespond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours \nMake outbound phone calls to client employees to help navigate the user interface and explain documentation and policy requirements \nJob Requirements\nEducation\nBachelor's degree is preferred.\nExperience\n2 years customer service experience, and Auditing Experience is preferred.\nAdditional Job Requirements\nHigh level of computer proficiency is essential \nMust possess strong interpersonal, as well as verbal and written communication skills \nAttention to detail \nProven ability to learn and utilize proprietary software and reporting tools \nAbility to work in a fast paced and highly dynamic environment \nAbility to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively \nAbility to manage multiple clients with relative ease. A self-starter who is highly motivated and organized \nRemote position - ability to work independently from a quiet, home office \nAt this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.\nBe part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.\nCompensation:\nThe hourly rate for this position is between $20.00 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.\nBenefits:\nBright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: \nMedical, dental, and vision insurance \nPaid vacation, sick, holiday, and parental bonding leave \n401(k) retirement plan \nLong-term and short-term disability insurance \nLife insurance \nMoney-saving discounts and financial planning tools \nTuition assistance and education coaching \nCaregiving support and resources for the children and adults in your family \nLearn more at https://careers.brighthorizons.com/us/en/health-and-wellness \nCompensation: $20.00/hour\nLife at Bright Horizons:\nAt Bright Horizons, you’re more than your job title - you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.\nBright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).\nIf you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.","description_format":"text","description_chars":5510,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Home office","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Early Childhood Education"],"lifecycle":[{"event":"open","at":"2026-11-05T03:37:22Z"},{"event":"close","at":"2026-11-11T00:19:26Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/bright-horizons-employee-services-coordinator-part-time","json_url":"https://alion.io/job/bright-horizons-employee-services-coordinator-part-time.json","meta":{"generated_at":"2026-11-15T19:22:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762766},"rest":"https://alion.io/mcp/rest/get_company?id=1762766"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbright-horizons-employee-services-coordinator-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbright-horizons-employee-services-coordinator-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbright-horizons-employee-services-coordinator-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bright-horizons-employee-services-coordinator-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbright-horizons-employee-services-coordinator-part-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3785982}},{"tool":"search_jobs","arguments":{"company":"brighthorizons.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3785982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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